Certificate of Achievement
has completed the following course:
Customer Experience Design for Customer Success: Designing Great Customer Experiences
Learners found out how operational CX takes a holistic view across the company, taking into account multiple considerations beyond the customer-facing arena. They learnt how technological CX works to further customer-understanding through the use of data analysis and cutting-edge visualisation tech.
This course is endorsed by Coventry University. It represents proof of learning. This course does not carry any academic credit or contribute towards a qualification.
4 weeks, 4 hours per week
Ian Howell
Managing Director
FutureLearn
Transcript
Learning outcomes
- Identify key components of an effective CX strategy
- Identify key components of CX strategy (objectives, technology, stakeholders, metrics)
- Identify critical success factors (operational, technological)
- Articulate differences between CS and CX
- Define customer value proposition
Syllabus
- Journey maps and CX blueprints
- Setting targets
- Process design
- CX strategy
Endorsed by
Issued on 21st August 2021
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.
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