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Certificate of Achievement
has completed the following course:
Transforming Citizen Participation
This course discovered the best techniques to encourage citizen participation and taught how to engage at all levels of the public sector.
4 weeks, 2 hours per week
Philip Whiteman
Director of the Masters of Public Administration
University of Birmingham
Dr. Maximilian Lempriere
INLOGOV Associate
University of Birmingham
Transcript
Learning outcomes
- Assess the extent of social media usage and the motivation of the users
- Explore different ways in which social media has transformed citizen participation
- Critically evaluate the digital "front line" that has been created by social media where citizens can upload crime and incident reports
- Assess the notion of "sousveillance" and its value in improving relationships with citizens
- Assess the benefits and dangers of engaging with the public through social media
- Assess the social media and networking strategies of different organisations
- Identify and resolve different types of social media implementation failure
- Critique the benefits and challenges that come from live streaming front-line public service work such as police work
- Evaluate the reach of different forms of social media posts made by public servants to members of the public
Syllabus
- Participation – how people consume current affairs, transforming citizen participation
- Relationships – consultation, frontline delivery, improved relationships
- Strategies – Mergel’s three strategies, Maijer and Thaen’s strategy, implementation
- Ownership – Social media and senior leadership
Issued on 29th December 2021
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.