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Certificate of Achievement
has completed the following course:
Service Science and Sustainability
National Tsing Hua University (NTHU)
This online course delivered the basic concepts of service science and sustainability. The course covered topics including the essence of service science: service system and value co-creation, the value propositions of different stakeholders in service systems, some methods and tools of service science, and several worth-sharing case studies and stakeholder interviews about service systems.
3 weeks, 4 hours per week
Fu-Ren Lin
Professor of Service Science
National Tsing Hua University (NTHU)
Transcript
Learning outcomes
- Explore the discipline of service science, and understand the system view and value co-creation principles
- Develop knowledge of service science, and cross your disciplines to frame the issues of sustainability
- Investigate the real-world service system, and know how to analyze service systems by several case studies
- Design your own way of investigation, and practice the methods and tools for enhancing the sustainability of service systems
Syllabus
- The essence of service science: service system and value co-creation
- The value propositions of different stakeholders in service systems
- Methods and tools of service science
- Case studies and stakeholder interviews about service systems and value co-creation for sustainability
Issued on 24th December 2020
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.