Certificate of Achievement

Hemal Thakore

has completed the following course:

Contract Management: Building Relationships in Business

University of Southampton and World Commerce and Contracting

This online course explored commercial business relationships & the process of managing contractual agreements.

3 weeks, 3 hours per week

Douglas Macbeth

Professor of Procurement and Supply Chain Management

University of Southampton

Transcript

Learning outcomes

  • Explore what can go right or wrong in relationships
  • Debate how the rules and regulations that govern public and private sector procurement can affect behaviour
  • Identify ways you can ensure that what you buy (or sell) is what you and your customer / client really needs
  • Engage in a stakeholder analysis activity by sharing your own ideas and providing feedback on others
  • Explore your supplier relationships and compare what your fellow learners are doing more or less of than in your own organisation
  • Reflect on what actions you will now take to learn more about the course topics and take the lessons forward into your workplace

Syllabus

  • Commercial relationships and the pitfalls to avoid in contracting
  • The rules and regulations that govern business, trade and public procurement and how this can affect behaviour
  • Understanding customers and designing a business case and subsequent delivery and support system around their needs
  • Contracts exist in chains and networks. Managing interdependency and business relationships
  • Ensuring that stakeholders are engaged
  • The role of negotiation and how to be in the best position to make Win-Win negotiations a reality
  • Managing risk and identifying ‘unknown unknowns’
  • Examining what innovation is and how it can be fostered
  • Introducing the top attributes of successful contracts and the new skill sets that will be required in the future

Issued on 11th July 2016

The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.

This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.

Free online course:

Contract Management: Building Relationships in Business

University of Southampton