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Certificate of Achievement
has completed the following course:
Using AI to Gain a Competitive Edge for your Customer Experience (CX)
Critical Mass and BIMA
This online course included AI's history, uses and future application. It then covered AI's, methods, technology and platforms that can support and optimize the customer experience. It concluded by covering how to create an AI infrastructure within your organization.
2 weeks, 2 hours per week
Jaimie Patel
VP Marketing Science
Critical Mass
Transcript
Learning outcomes
- Describe what AI is, its history, uses, and future applications
- Describe key AI methods
- Describe how AI can be used to measure the CX and support the end-to-end customer journey
- Explore AI platforms that can optimize the CX
- Explore how to leverage and customize existing AI Technology
- Explain how to create an AI infrastructure within your organization
Syllabus
- What AI is, its history, uses, and future applications.
- Key AI methods.
- How AI can be used to measure the CX and support the end-to-end customer journey.
- AI platforms that can optimize the CX.
- How to leverage and customize existing AI Technology.
- How to create an AI infrastructure in your organization.
Issued on 25th April 2022
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.
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