Certificate of Achievement
has completed the following course:
Business Process Management: an Introduction to Process Thinking
Queensland University of Technology
Learners are introduced to the BPM lifecycle with key concepts illustrated through real-world case studies and scenarios. A basic understanding of business process management is gained through investigating, exploring and engaging with problems designed to invite reflection, comments and debate. This course is conceptually grounded in understanding the ‘What’ and ‘Why’ of business process management.
3 weeks, 2 hours per week
Marcello La Rosa
Professor
Queensland University of Technology
Marlon Dumas
Adjunct Professor
Queensland University of Technology
Transcript
Learning outcomes
- Identify a business process problem
- Explain the difference between internal and external values that drive business process management in organisations
- Apply creative thinking approaches and design thinking to process improvement
Syllabus
- Introduction to the redesign of business processes through the Ford Motor case study.
- Exploration of strategic goals which enable a business to improve its processes .
- Investigation of the value of BPM to support a business to retain its competitive edge.
- Identification of the phases in the BPM lifecycle.
- Assessment of process identification and its role in the BPM lifecycle.
- Explanation of the power of process discovery phase in the BPM lifecycle to capture what work is done, when it will be done and who will do it.
- Introduction to the purposes and techniques of qualitative analysis in business process management.
- Overview of the technique of value-added analysis of a business process.
- Explanation of the technique of quantitative analysis and the three dimensions which inform it - time, cost and quality.
- Analysis of process redesign and the prospects redesign offers an organisation to review how it conducts its business.
- Overview of redesign approaches and the three dimensions which characterise these approaches - transactional vs. transformative, analytical vs. creative and inward-looking vs. outward looking.
- Discovery of how to monitor and control the performance of the redesign process and associated artefacts.
- Overview of BPM and the Internet of Things (IoTs), Web of Open Things (Woots), Business Process Management Everwhere (BPME) and the Social Internet of Things (SIoTs).
Issued on 17th September 2016
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