Certificate of Achievement

Mary Templeman Hogg - O'Rourke

has completed the following course:

Developing Clinical Empathy: Making a Difference in Patient Care

St George's, University of London

This online course explored the difference empathy can make to patient care. The course covered topics including the definitions of empathy, the importance of empathy in healthcare, empathetic opportunities and responses, challenges of showing empathy and building resilience.

2 weeks, 2 hours per week

Educators

Katherine Joekes

Head of Clinical Communication

St George's, University of London

Angela Kubacki

Senior Lecturer in Clinical Communication

St George's, University of London

Transcript

Learning outcomes

  • Describe the difference between empathy and sympathy
  • Explore the use of emotional and cognitive empathy
  • Explore the importance of empathy in healthcare
  • Identify empathic opportunities
  • Reflect on verbal and non-verbal empathic responses
  • Discuss the challenges of being empathic as a healthcare professional
  • Identify the importance of self-awareness and building resilience for empathic practice

Syllabus

  • What is empathy?
  • The importance of empathy in healthcare
  • Empathetic opportunities and responses
  • The challenges of showing empathy
  • Building resilience

Issued on 17th January 2022

The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.

This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.

Free online course:

Developing Clinical Empathy: Making a Difference in Patient Care

St George's, University of London