Certificate of Achievement
has completed the following course:
Developing Clinical Empathy: Making a Difference in Patient Care
St George's, University of London
This online course explored the difference empathy can make to patient care. The course covered topics including the definitions of empathy, the importance of empathy in healthcare, empathetic opportunities and responses, challenges of showing empathy and building resilience.
2 weeks, 2 hours per week
Angela Kubacki
Senior Lecturer in Clinical Communication
St George's, University of London
Transcript
Learning outcomes
- Describe the difference between empathy and sympathy
- Explore the use of emotional and cognitive empathy
- Explore the importance of empathy in healthcare
- Identify empathic opportunities
- Reflect on verbal and non-verbal empathic responses
- Discuss the challenges of being empathic as a healthcare professional
- Identify the importance of self-awareness and building resilience for empathic practice
Syllabus
- What is empathy?
- The importance of empathy in healthcare
- Empathetic opportunities and responses
- The challenges of showing empathy
- Building resilience
In association with
Issued on 20th December 2021
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.