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Certificate of Achievement
has completed the following course:
Influencing and Communication Skills for Managers
The University of Law and University of Law Business School
This online course explored communication and influence in the workplace. Study involved the basic concepts of interpersonal communication, the communication process, methods of communicating, barriers to effective communication, and ways to overcome those barriers. In addition, the course dealt with the issue of influence and its significance in managing and leading successfully.
3 weeks, 3 hours per week
Professor Brian Smith
Director of Academic Enhancement
The University of Law
Transcript
Learning outcomes
- Explain the role of communicating in the manager’s job.
- Identify and illustrate the elements and stages in the communication process.
- Compare the benefits of different communication networks.
- Develop some essential interpersonal communication skills.
- Explore the tactics used to influence others.
Syllabus
- What is communication?
- Types of communication
- The Role of Communication in Management
- Tactics used to influence others
Issued on 5th January 2021
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.