Certificate of Achievement

Mary Templeman Hogg - O'Rourke

has completed the following course:

Intercultural Communication

Shanghai International Studies University (SISU)

This online course focused on basic but important concepts from the field of intercultural communication studies to help participants better understand the cross-cultural complexity of those that they may be interacting with from other cultures.

5 weeks, 4 hours per week

Steve J. Kulich

Professor and Director of the SISU Intercultural Institute

Shanghai International Studies University (SISU)


Learning outcomes

  • Identify the importance of learning intercultural communication
  • Describe the composition and significance of your cultural identities
  • Compare cultural assumptions of your own and others
  • Identify cultural variations in communication styles
  • Classify some major cultural values underlying different behaviors
  • Apply these for adaptation in intercultural interactions more confidently and resourcefully


  • Introduction to the course and field, potential learning objectives, and leading definitions of what constitutes “intercultural communication”.
  • Exploration of story narratives, metaphors, and meanings related to interculturality.
  • Analysis of situated cases to identify sources of intercultural misunderstanding.
  • Benefits of intercultural applications to personal life, business and education.
  • Variations in personal, social, and cultural identity, and cultivate greater awareness and sensitivity to one’s own and other’s cultural identities.
  • Exposure to and appreciation of cross-cultural complexity through the social learning engagement of this international community.
  • Social perceptions of stereotypes, prejudice, and discrimination related to intergroup contact.
  • Variations and perceptions of typical communication behaviors or practices and taxonomies for understanding context, space, time and other contextual factors (Hi-low Context, Proxemics, Monochronic-Polychronic, Silence).
  • Exposure to and application of leading values frameworks and levels of analysis that undergird cultural assumptions, expectations, and behaviors (from Hall, Hofstede, Schwartz, the WVS).
  • Experiential descriptions of culture shock and coping dynamics, adaptation processes, and growth outcomes in cross-cultural transitions.
  • Reflection on complex cases, other’s comments, and replies to enhance mindful observation, analysis, and understanding toward cultivating intercultural competence.


Learners successfully completing the five weeks of course content (and the expected four hours plus per week of course engagement) can be considered for meeting the requirements of a 1-credit (20 periods + additional readings) course at Shanghai International Studies University (estimated equivalence to 2 ECTS) with the additional submission of a 5-10 page (4000-8000 word) reflection paper detailing “Major learnings from this FutureLearn Intercultural Communication Course.”

Issued on 17th January 2022

The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.

This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.

Free online course:

Intercultural Communication

Shanghai International Studies University (SISU)