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Certificate of Achievement
has completed the following course:
Emotional Intelligence at Work
This online course explored how emotional intelligence influences not only our relationships with others but also with ourselves. It introduced the origins of emotional intelligence and key theorists who have attempted to define, develop and discuss this fascinating construct. It examined how emotional intelligence can be measured, how it can be applied within organisational settings and whether it is possible for someone to be taught how to become more emotionally intelligent.
2 weeks, 3 hours per week
Anthony Thompson MSc Occupational Psychology, BSc (Hons) Psychology, FHEA, MBPsS
Lecturer in Occupational & Business Psychology,
Coventry University
Andre Soares
Senior Lecturer in Occupational & Business Psychology,
Coventry University
Transcript
Learning outcomes
- Describe and define emotional intelligence and identify its components
- Identify differences between trait, ability and mixed models of emotional intelligence
- Apply the concept of emotional intelligence to a workplace setting
- Demonstrate what makes emotional intelligence different from ‘traditional’ intelligence
- Explain how emotional intelligence can be used to improve inter-personal relationships and guide self-development
- Compare and contrast interventions designed to develop emotional intelligence in the workplace
- Evaluate the strengths and limitations of emotional intelligence research
Syllabus
- The origins of emotional intelligence
- The trait, ability and mixed models of emotional intelligence
- How to measure emotional intelligence
- Criticisms of emotional intelligence research
- How emotional intelligence can be applied in organisational settings
- Emotional intelligence interventions
Issued on 11th November 2022
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.