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Online course

Writing Better Emails

Do you write and reply to emails? Want to do it more effectively and efficiently? This course is for you!

Writing Better Emails

Develop your skills in planning, organising, writing and editing emails.

Email writing is one of the universally important skills in today’s workplace. But it is rarely taught in higher education institutions and many young people arrive in the workplace having never written a professional email. Equally, people with many years’ work experience have never been taught email writing skills.

This online course develops your planning, organising, writing and editing skills, to enable you to write more effective and efficient emails. You will learn techniques to help you write emails that people want to read and ensure you are better understood in the workplace.

What topics will you cover?

  • Planning emails to achieve their purpose
  • Organising content in a logical, reader-friendly structure
  • Adapting emails to different audiences and situations
  • Writing and editing emails to make them clear and concise
  • Writing specific messages and building a relationship with the reader
  • Useful phrases used in modern business email writing

When would you like to start?

What will you achieve?

By the end of the course, you'll be able to...

  • Apply planning and organising techniques for your writing to fit its purpose
  • Assess and adapt emails to different audiences and situations
  • Develop and edit your email to make it clear, concise and easy to understand

Who is the course for?

The course is suitable for anyone who uses email, but especially for those in the early stages of their career, or who need to update their skills.

What software or tools do you need?

The course is aimed at native and non-native English speakers at around intermediate level (approximately B1 on the CEFR) or above.

Who will you learn with?

Shalini Thomas

I've been in learning and development for over 14 years. I create and deliver professional skills training, including cross-cultural communication and effective writing.

Felicia Chapman

I have over 10 years’ experience organizing and delivering engaging training sessions in community, classroom and healthcare settings.

My goal is to teach and inspire people to do great things.

Willy Cardoso

I'm a teacher and teacher trainer with 15 years of experience in language education. I've lived and worked in Brazil, UK, Philippines and am now in Colombia.

Who developed the course?

The British Council is on the ground in six continents and over 100 countries connecting the best of UK culture with a global audience and providing high-quality English language courses.

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Why join this course?

Unlimited access

Join and get unlimited access to the course for as long as it exists on FutureLearn.

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  • Progress through the course at your own pace
  • Refer to the material at any time
  • Stop and start as much as you like

A Certificate of Achievement

Join and receive a digital and printed Certificate of Achievement, and transcript, when you’re eligible.

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  • Demonstrate continued learning when applying to jobs or university courses
  • Review what you’ve learnt with a transcript detailing the course and your grades
  • Ensure your CV or Linkedin profile stands out

Is a Certificate of Achievement valuable?
Yes! Research from Parthenon and EY shows that 50% of employers consider short courses a differentiating factor when deciding between candidates with similar qualifications. Having a certificate to prove that you’ve completed a short course could help you stand out.