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When cultures clash

In this step, we want you to imagine that you are part of an advice panel that gives advice to new managers who are working in an intercultural setting.

You have received a message from Emma asking the panel for advice:

Image of an email that reads: Hello panel, I'm Emma, a 30-year-old British junior manager working for Teleworld International, a global telecommunications company. I've have just moved to Seoul in South Korea as a Customer Services Team Leader for a UK/South Korea project we are working on.
I've found that unlike in the UK office it is very common here for people to regularly work a lot of unpaid overtime. One Friday afternoon I got a phone call from my line manager, Lee, telling me to finalise a report for first thing on Monday. I told him I already had plans but he insisted I needed to do it.
This meant I had to cancel my plans and I worked on the presentation long into Friday evening. I'm not happy about the situation and now worry that because I did the work this time, that it will become the norm. I feel annoyed and resentful. What advice can you give me as an individual but also as a leader of a team in this situation? Kind Regards, Emma Taylor, Junior Manager, Teleworld International.

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Your task

In the comments below, respond to Emma’s message mentioning culture and the concepts you covered last week and give her some actionable advice. Do you agree with the advice that your fellow learners have given? Why or why not?

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This article is from the free online course:

Business Management: National and Organisational Cultures

Coventry University