Effective communication is crucial when delivering safe, quality care. Healthcare professionals who aim to develop their communication skills place themselves in a more beneficial position to improve both their working patient relationship and team dynamic.

On this two-week course, you’ll develop essential communication skills to become an effective communicator and hold compassionate conversations.

Learning from real patient and healthcare professional’s experiences, you’ll discover how effective clinical communication skills can reduce complaints, improve the patient experience, and boost your confidence and wellbeing.

Gain essential communication skills

Self awareness is key in helping you become an effective communicator. You’ll reflect on your emotional intelligence, acknowledging your unconscious bias, to understand how to grow your self awareness.

You’ll also develop your listening skills, including active and empathetic listening, to ensure you understand the other person’s experience.

Develop your verbal and non-verbal communication skills

Communication comes in many forms, both verbal and non-verbal. To help you become a well-rounded communicator, this course will help you develop both.

You’ll gain verbal communication skills to ensure you speak honestly and clearly before exploring the functions of non-verbal communication such as body language and eye contact.

Learn to overcome the barriers to communication in healthcare

Finally, you’ll learn how to address the barriers you may face in communication in healthcare. You’ll learn how to use the skills gained on this course to overcome these barriers and deliver safer, person-centred care.

Guided by healthcare experts, you’ll finish with the clinical communication skills to apply to your healthcare context.