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This content is taken from the University of Dundee, SISCC & University of the West of Scotland's online course, Compassionate Care: Getting it Right. Join the course to learn more.

Skip to 0 minutes and 2 seconds PROFESSOR BRENDAN MCCORMACK: Welcome to compassionate care– getting it right. I’m Professor Brendan McCormack. I’m a registered nurse and have many years of experience in practise, teaching, and research. My research focuses on person-centered practise. In this course, we’ll be looking at ways to improve care and make sure health and social care is delivered in a compassionate person-centered way using improvement science to make positive change in our own context. We’ll be using video, readings, activities, and discussions to approach care from different angles. We’d really like to hear from you in these discussions. What is working well in health care from your perspective, where changes are needed, and what can we do about these?

Skip to 0 minutes and 42 seconds These and other critical questions will guide your exploration of the topic over the next few weeks.

Intro to the course with Brendan McCormack

Welcome to Compassionate Care: Getting it Right.

When you are ready, please watch the introductory video above, where Professor Brendan McCormack introduces you to the course.

Before we begin, please take a few minutes to fill out the pre-course survey.

Using FutureLearn

If this is your first time using FutureLearn, you might find this guide helpful.

Getting started

Here is your chance to find out a little more about the team that will be guiding you through the course. You might also choose to follow them here on FutureLearn and on Twitter so you can easily catch up on their activity and join the conversation.

We would love to find out about you. Comment below to tell us who you are, where you are located, what you do and what your interests are. This will give you a chance to get to know other participants on the course.

Our educators

Elaine Lee Elaine is a midwife of 20 years and a Senior Lecturer at the University of Dundee, responsible for postgraduate studies in the School of Nursing and Health Sciences. She is also a lead educator with the Scottish Improvement Science Collaborating Centre (SISCC).

Lynn Griffin Lynn is a Lecturer in Nursing at the University of Dundee, teaching across the undergraduate, post-qualifying and postgraduate levels. Her areas of interest include palliative care, end of life care, spiritual care, compassionate care, clinical simulation exercises, community nursing, health and social care integration, oncological nursing and haematological nursing. Follow her on Twitter

Belinda Dewar With experience as a nurse, researcher and educator, Belinda is Professor of Practice Improvement at the University of the West of Scotland. She has published extensively on compassionate, relationship-centred care, emotional touchpoints, appreciative inquiry as an improvement methodology, and the caring conversations framework. She has designed innovative leadership programmes and implemented care improvement practices internationally across health and social care environments.

Stephen Smith Stephen trained as a general and mental health nurse, and worked in palliative care for fifteen years. He collaborated with NHS Quality Improvement Scotland to develop national palliative care standards, and is currently Lead Nurse and Senior Lecturer at Edinburgh Napier University. With NHS Lothian’s Leadership in Compassionate Care programme, he developed relationship-centred care and appreciative inquiry practices that have been implemented internationally.

Kevin Rooney Kevin is a consultant Anesthetist at the Royal Alexandra Hospital and Professor of Care Improvement at the University of the West of Scotland. His interests in patient safety and healthcare quality improvement led him to work on a Healthcare Improvement Scotland programme that has reduced sepsis mortality by 21% across the country. He is critical care faculty for the Institute of Healthcare Improvement (IHI), and was given the Doctor of the Year award in the 2015 Scottish Health Awards. Follow him on Twitter.


Your hosts, Laura Underwood and Helen Meadows, worked with the experts to develop this course. They can help you with technical problems, and will chat with you in discussions as the course progresses.


Our course contributors come from various nursing and healthcare backgrounds, many of whom are involved with the Scottish Improvement Science Collaborating Centre.

A big thank you to all of the professionals who contributed their ideas and expertise to the course.

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Unlimited access to the course: Go at your own pace with unlimited access to the course for as long as it exists on FutureLearn.

A Certificate of Achievement: To help you demonstrate your learning we’ll send you a Certificate of Achievement when you become eligible.

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This video is from the free online course:

Compassionate Care: Getting it Right

University of Dundee

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