Relationship portfolios
Businesses have relationships with multiple customers and multiple suppliers. Even in one organisation there can be different relationships with the same supplier and/or customer.
In this video, Douglas guides you through the development of relationship portfolios and the decisions that might help suppliers and customers decide how to choose each other as partners.
You may find it helpful to view or print out the transcript as this contains the diagrams that are used in the video.
You may also like to read through this article from The Partnering Initiative on The Benefits and Risks of Partnering which is available on The Partnering Initiative’s website.
How do you see your supplier relationships? Do you work with a large number of suppliers? Do you have different ways of treating them depending on their importance? Why?
Contract Management: Building Relationships in Business
Contract Management: Building Relationships in Business
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