Learn how to increase customer loyalty and improve retention with customer relationship management in MS Dynamics 365.

Dynamics 365: Customer Engagement for Sales
  • Duration

    3 weeks
  • Weekly study

    5 hours
  • Included in an ExpertTrack

    Course 6 of 6
  • Get full ExpertTrack access

    $39/monthFind out more
  • Accreditation

    AvailableMore info

Delve into customer relationship management in sales

During this three-week course, you’ll understand the importance of customer relationship management and how this can help create customer loyalty and improve retention.

You’ll learn how to build a better relationship with your customers when it comes to sales, which in turn could lead to an increase in profits.

Employ effective sales strategies using Microsoft Dynamics 365

Using MS Dynamics 365 for sales, you’ll learn how this facilitates the building of relationships with your customers. You’ll also discover how it can assist in timely engagement for better communication during the whole sales process, from lead to fulfilment.

You’ll learn how to use MS Dynamics 365’s flexible framework for your organisation, understanding how to track, manage, and analyse specific parts of your sales cycle as well your overall success.

Learn how to use MS Dynamics 365 for different scenarios

You’ll understand how the components used apply to various business scenarios as well as look at the entities or record types that are used to track sales from potential to close. With this knowledge, you can determine which aspects of MS Dynamics 365 for sales framework are appropriate for your organisation.

You’ll learn how to improve customer engagement, working with new and existing customers, which can lead to better communication, retention, and sales.

This course is part of the ExpertTrack ‘Business Applications with Microsoft Dynamics 365 and Power Platform for Sales Functional Consultants’, improving your skills in your role as Sales Functional Consultant.

What topics will you cover?

  • Sales Overview
  • Configuring Sales
  • Managing Customers
  • Working With Opportunities
  • Embedded Intelligence
  • Playbooks
  • Integrated Sales Tools
  • Order Processing and Managing Product Catalogues
  • Create and Manage Quotes
  • Create and Manage Orders and Invoices
  • Sales Analytics and Insights
  • Power BI and AI for Sales

Prove you're job ready

Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate – plus one for every course within your ExpertTrack.

  • Learn the latest in your chosen industry or subject.
  • Complete each course and pass assessments.
  • Receive certificates validated by the educating organisation.
  • Impress employers with learning outcomes you can add to your CV.
  • Make your career dreams a reality.

Download a PDF

Who is this accredited by?

Microsoft
Microsoft:

This course is co-created and accredited by Microsoft

What will you achieve?

By the end of the course, you‘ll be able to...

  • Identifed common sales scenarios
  • Configured sales cycle and product catalog
  • Performed installations and configuration of sales application

Who is the course for?

This course will enable sales managers, professionals, telesales workers and customer support staff to make the most of the features within Microsoft 365 and employ effective sales strategies. Get on your way to success and smashing sales targets through customer engagement.

Who developed the course?

CloudSwyft Global Systems, Inc.

CloudSwyft has partnered with the top global technology companies to deliver cutting edge digital skills learning across the modern workplace.

About this ExpertTrack

Improve as a Sales Consultant or manager by learning how to harness MS Dynamics 365 and Power Platform

Learning on FutureLearn

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  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

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  • Experience the power of social learning, and get inspired by an international network of learners
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Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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After your free trial you can:

  • Pay $39 per month to keep learning online
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  • Work at your own pace and set your own deadlines at every stage
  • Only pay while you’re learning; the subscription will cancel automatically when you finish
  • Complete online assessments to test your knowledge and prove your skills
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