Weekly study12 hours
Customer Experience (CX) Design for Customer Success
This course introduces the fundamentals of customer experience design as a critical capability of organisations in the digital economy.
Learners will critically analyse the various methodologies utilised to assess and optimise a customer experience strategy, and develop the practical skills required to implement such methodologies to achieve business goals and objectives.
Learners will also evaluate the role which technology plays in driving high-quality customer experience.
Who is the course for?
This course is part of the Customer Experience and Success Management microcredential