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3.8

Skip to 0 minutes and 15 seconds SPEAKER (TV): And so I would go online to find legitimate sort of hotel information on–

Skip to 0 minutes and 24 seconds Good morning, Mr. Baxter. My name’s Nutmeg. Do you remember me?

Skip to 0 minutes and 29 seconds PETER BAXTER: No.

Skip to 0 minutes and 29 seconds NUTMEG: Well, That’s OK. We have met before. I work here. But that’s OK.

Skip to 0 minutes and 34 seconds PETER BAXTER: You work where?

Skip to 0 minutes and 36 seconds NUTMEG: I work in this home.

Skip to 0 minutes and 38 seconds PETER BAXTER: Home? This is my house.

Skip to 0 minutes and 40 seconds NUTMEG: It is. It’s your house. It’s my–

Skip to 0 minutes and 41 seconds PETER BAXTER: So what are you doing in my house then?

Skip to 0 minutes and 42 seconds NUTMEG: I’ve come to help you out because sometimes you need–

Skip to 0 minutes and 44 seconds PETER BAXTER: Go away.

Skip to 0 minutes and 45 seconds NUTMEG: –help, don’t you?

Skip to 0 minutes and 46 seconds PETER BAXTER: Where’s Margaret?

Skip to 0 minutes and 47 seconds NUTMEG: Margaret’s not around at the moment.

Skip to 0 minutes and 48 seconds PETER BAXTER: Well, where is she?

Skip to 0 minutes and 49 seconds NUTMEG: She’s not around at the moment. It’s just me for now.

Skip to 0 minutes and 51 seconds PETER BAXTER: I don’t want you here. You go away.

Skip to 0 minutes and 53 seconds NUTMEG: Are you sure?

Skip to 0 minutes and 54 seconds PETER BAXTER: Yeah. I’m fine.

Skip to 0 minutes and 56 seconds NUTMEG: I can tell you look a bit agitated.

Skip to 1 minute and 1 second PETER BAXTER: Agitated? You’re in my house.

Skip to 1 minute and 4 seconds NUTMEG: Yes. Yes. I come to help you out. Do you remember my name’s Nutmeg?

Skip to 1 minute and 9 seconds PETER BAXTER: No.

Skip to 1 minute and 10 seconds NUTMEG: No? That’s OK. We have met. Would you rather I call you Mr. Baxter or Peter?

Skip to 1 minute and 16 seconds PETER BAXTER: Call me Peter.

Skip to 1 minute and 18 seconds NUTMEG: OK.

Skip to 1 minute and 19 seconds PETER BAXTER: But don’t call me Pete.

Skip to 1 minute and 21 seconds NUTMEG: I won’t call you Pete. That’s fine.

Skip to 1 minute and 23 seconds PETER BAXTER: Some people here call me Pete and Nate.

Skip to 1 minute and 25 seconds NUTMEG: Oh, that’s not good, is it? So, Peter, how are you today?

Skip to 1 minute and 30 seconds PETER BAXTER: Good Why are you asking?

Skip to 1 minute and 33 seconds NUTMEG: Because it’s polite. All right. Isn’t it?

Skip to 1 minute and 36 seconds PETER BAXTER: Yeah.

Skip to 1 minute and 37 seconds NUTMEG: Yeah. This TV’s a bit loud, isn’t it?

Skip to 1 minute and 41 seconds PETER BAXTER: Let me tell you [INAUDIBLE].

Skip to 1 minute and 42 seconds NUTMEG: Is it? Would you like me to go and turn it off?

Skip to 1 minute and 45 seconds PETER BAXTER: Yeah.

Skip to 1 minute and 46 seconds NUTMEG: All right. Let me do that for you, OK?

Skip to 1 minute and 48 seconds PETER BAXTER: [INAUDIBLE] watch all day, all of it rubbish.

Skip to 1 minute and 52 seconds NUTMEG: That’s better, isn’t it? We can hear ourselves think now.

Skip to 1 minute and 55 seconds PETER BAXTER: It’s bloody raining over there.

Skip to 1 minute and 57 seconds NUTMEG: Yeah? Would you prefer that?

Skip to 2 minutes and 1 second PETER BAXTER: Yeah.

Skip to 2 minutes and 2 seconds NUTMEG: How about you come for a wash with me now.

Skip to 2 minutes and 5 seconds PETER BAXTER: A wash?

Skip to 2 minutes and 5 seconds NUTMEG: Yeah.

Skip to 2 minutes and 8 seconds PETER BAXTER: I’ve had me shower this morning.

Skip to 2 minutes and 10 seconds NUTMEG: You’ve had a shower this morning?

Skip to 2 minutes and 12 seconds PETER BAXTER: Every morning I have a shower when I get up before I have me coffee.

Skip to 2 minutes and 15 seconds NUTMEG: Do you?

Skip to 2 minutes and 16 seconds PETER BAXTER: Yeah.

Skip to 2 minutes and 17 seconds NUTMEG: OK. But how about going for a wash now?

Skip to 2 minutes and 19 seconds PETER BAXTER: What’s the point of that? I’ve had me shower already, I told you.

Skip to 2 minutes and 23 seconds NUTMEG: Well, you–

Skip to 2 minutes and 23 seconds PETER BAXTER: Don’t you listen?

Skip to 2 minutes and 25 seconds NUTMEG: Yep. You told me that you’ve had your shower.

Skip to 2 minutes and 27 seconds PETER BAXTER: I don’t want a shower.

Skip to 2 minutes and 28 seconds NUTMEG: You’ve had your breakfast. Maybe it’s time to just clean up a bit before lunch.

Skip to 2 minutes and 32 seconds PETER BAXTER: Breakfast.

Skip to 2 minutes and 35 seconds NUTMEG: What was breakfast?

Skip to 2 minutes and 36 seconds PETER BAXTER: Not a lot.

Skip to 2 minutes and 37 seconds NUTMEG: No?

Skip to 2 minutes and 37 seconds PETER BAXTER: Awful stuff.

Skip to 2 minutes and 38 seconds NUTMEG: Really?

Skip to 2 minutes and 39 seconds PETER BAXTER: Yeah.

Skip to 2 minutes and 40 seconds NUTMEG: Do you think lunch might be better?

Skip to 2 minutes and 42 seconds PETER BAXTER: Did you make it?

Skip to 2 minutes and 43 seconds NUTMEG: I didn’t make the breakfast. No. I’m sorry about that. How about you come for a wash now?

Skip to 2 minutes and 49 seconds PETER BAXTER: No.

Skip to 2 minutes and 50 seconds NUTMEG: You what we could do?

Skip to 2 minutes and 51 seconds PETER BAXTER: I done showered this morning. I’ve told you.

Skip to 2 minutes and 53 seconds NUTMEG: Another shower. But that would be nice to clean up before lunch. And do you know what we could do? We could go and put the radio on in the bathroom.

Skip to 3 minutes and 0 seconds PETER BAXTER: You go away.

Skip to 3 minutes and 2 seconds NUTMEG: How about you come. I think there is a radio in the bathroom. We could go and listen to radio 4.

Skip to 3 minutes and 8 seconds PETER BAXTER: What’s on.

Skip to 3 minutes and 9 seconds NUTMEG: What time is it?

Skip to 3 minutes and 10 seconds It’s about 11:00. It’s probably– I don’t know. There’s probably a documentary or something.

Skip to 3 minutes and 18 seconds PETER BAXTER: I don’t want to be here.

Skip to 3 minutes and 20 seconds NUTMEG: I know you don’t Sometimes I don’t want to be here either.

Skip to 3 minutes and 30 seconds PETER BAXTER: I want Margaret.

Skip to 3 minutes and 31 seconds NUTMEG: I know you do. You’re stuck with me at the moment.

Skip to 3 minutes and 36 seconds PETER BAXTER: What’s your name?

Skip to 3 minutes and 37 seconds NUTMEG: My name’s Nutmeg.

Skip to 3 minutes and 38 seconds PETER BAXTER: Hello, Nutmeg.

Skip to 3 minutes and 39 seconds NUTMEG: Hello, Peter.

Skip to 3 minutes and 44 seconds PETER BAXTER: I’ve had a shower.

Skip to 3 minutes and 45 seconds NUTMEG: I know you’ve had a shower.

Skip to 3 minutes and 47 seconds PETER BAXTER: I’m clean.

Skip to 3 minutes and 48 seconds NUTMEG: I know. It’s just nice to get one fresh before lunch, have a listen to the radio, get out of this room for a bit, change of scene.

Skip to 3 minutes and 55 seconds PETER BAXTER: I’ll come and listen to the radio.

Skip to 3 minutes and 57 seconds NUTMEG: OK.

Skip to 3 minutes and 58 seconds PETER BAXTER: Will if be all right if radio 4?

Skip to 4 minutes and 0 seconds NUTMEG: Radio 4. Should we go?

Skip to 4 minutes and 6 seconds PETER BAXTER: All right.

Skip to 4 minutes and 7 seconds NUTMEG: Come then.

Skip to 4 minutes and 10 seconds PETER BAXTER: Where am I going?

Better de-escalation

This video depicts an escalating situation with Peter. Watch the video carefully, considering how the member of staff acts and reacts to Peter. How is it different from the interaction in Step 3.6?

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This video is from the free online course:

Dementia: Understanding and Managing Challenging Behaviour

University of Birmingham