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Skip to 0 minutes and 25 secondsCHRIS: Hello, Peter. How are you? You all right today?

Skip to 0 minutes and 28 secondsPETER: Horrible weather.

Skip to 0 minutes and 29 secondsCHRIS: Horrible weather, isn't it? Listen.

Skip to 0 minutes and 33 secondsPETER: Who are you?

Skip to 0 minutes and 34 secondsCHRIS: I'm Chris. I'm Chris, remember? We talked about this the past few days. I'm Chris. I'm one of the carers here.

Skip to 0 minutes and 38 secondsPETER: I've never seen you before.

Skip to 0 minutes and 39 secondsCHRIS: Yeah, well, we met yesterday.

Skip to 0 minutes and 42 secondsListen, it's 11:00. it's time for your bath. Would you mind coming with me, please?

Skip to 0 minutes and 47 secondsPETER: No. I don't have a bath. I would have a shower.

Skip to 0 minutes and 52 secondsCHRIS: Yeah, but--

Skip to 0 minutes and 53 secondsPETER: Every day, I have a shower.

Skip to 0 minutes and 55 secondsCHRIS: Unfortunately at the home here, we don't have shower services. We only have a bath tub. So--

Skip to 1 minute and 1 secondPETER: What home?

Skip to 1 minute and 1 secondCHRIS: You've got to have--

Skip to 1 minute and 2 secondsPETER: This is our house. What are you doing in my house?

Skip to 1 minute and 6 secondsCHRIS: Listen, you're not in your house.

Skip to 1 minute and 8 secondsPETER: Where am I?

Skip to 1 minute and 9 secondsCHRIS: You're in a home. You're in a home. And you're being looking after here. And in this home--

Skip to 1 minute and 16 secondsPETER: Where's Margaret?

Skip to 1 minute and 18 secondsCHRIS: Unfortunately, Margaret's not here at the moment.

Skip to 1 minute and 21 secondsPETER: I want Margaret.

Skip to 1 minute and 22 secondsCHRIS: Listen, listen-- Hey, Margaret's not here.

Skip to 1 minute and 27 secondsPETER: My name's not Pete. It's Peter.

Skip to 1 minute and 30 secondsCHRIS: OK.

Skip to 1 minute and 31 secondsPETER: You call me Peter. That's my name.

Skip to 1 minute and 33 secondsCHRIS: Listen.

Skip to 1 minute and 33 secondsPETER: My mum gave me it.

Skip to 1 minute and 35 secondsCHRIS: Listen, there's no need to be angry. I'm just trying to help you. Listen, I would very much like you--

Skip to 1 minute and 41 secondsPETER: Why don't you just go away? And turn this bloody television off at the same time.

Skip to 1 minute and 47 secondsCHRIS: Listen, what I need you to do,

Skip to 1 minute and 50 secondsis I need you to come with me now because it's 11:00. I need you to come upstairs and have a bath.

Skip to 1 minute and 55 secondsPETER: No. I'm not going to bath. I don't have a bath at all.

Skip to 2 minutes and 1 secondCHRIS: Listen, we've talked about this before.

Skip to 2 minutes and 3 secondsPETER: No, we haven't. Ruth

Skip to 2 minutes and 5 secondsCHRIS: You can't shout at people. You can't poke people.

Skip to 2 minutes and 7 secondsPETER: I'm not yelling at you.

Skip to 2 minutes and 8 secondsCHRIS: People don't like it.

Skip to 2 minutes and 11 secondsPETER: You're shouting at me.

Skip to 2 minutes and 13 secondsCHRIS: I'm not shouting at you.

Skip to 2 minutes and 15 secondsPETER: Yes, you are. Get away.

Skip to 2 minutes and 16 secondsCHRIS: Listen.

Skip to 2 minutes and 18 secondsPETER: Get out of my house and go away.

Skip to 2 minutes and 20 secondsCHRIS: Pete, this is the last time I'm asking you. i want you to come with me now.

Skip to 2 minutes and 26 secondsPETER: [CRYING] I want you to go now.

Skip to 2 minutes and 30 secondsCHRIS: Right. I'm going to go get some help.

Poor de-escalation

This video depicts an escalating situation with Peter. Watch the video carefully, considering how the member of staff acts and reacts to Peter.

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This video is from the free online course:

Dementia: Understanding and Managing Challenging Behaviour

University of Birmingham

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