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Skip to 0 minutes and 25 secondsCHRIS: Hello, Peter. How are you? You all right today?

Skip to 0 minutes and 28 secondsPETER: Horrible weather.

Skip to 0 minutes and 29 secondsCHRIS: Horrible weather, isn't it? Listen.

Skip to 0 minutes and 33 secondsPETER: Who are you?

Skip to 0 minutes and 34 secondsCHRIS: I'm Chris. I'm Chris, remember? We talked about this the past few days. I'm Chris. I'm one of the carers here.

Skip to 0 minutes and 38 secondsPETER: I've never seen you before.

Skip to 0 minutes and 39 secondsCHRIS: Yeah, well, we met yesterday.

Skip to 0 minutes and 42 secondsListen, it's 11:00. it's time for your bath. Would you mind coming with me, please?

Skip to 0 minutes and 47 secondsPETER: No. I don't have a bath. I would have a shower.

Skip to 0 minutes and 52 secondsCHRIS: Yeah, but--

Skip to 0 minutes and 53 secondsPETER: Every day, I have a shower.

Skip to 0 minutes and 55 secondsCHRIS: Unfortunately at the home here, we don't have shower services. We only have a bath tub. So--

Skip to 1 minute and 1 secondPETER: What home?

Skip to 1 minute and 1 secondCHRIS: You've got to have--

Skip to 1 minute and 2 secondsPETER: This is our house. What are you doing in my house?

Skip to 1 minute and 6 secondsCHRIS: Listen, you're not in your house.

Skip to 1 minute and 8 secondsPETER: Where am I?

Skip to 1 minute and 9 secondsCHRIS: You're in a home. You're in a home. And you're being looking after here. And in this home--

Skip to 1 minute and 16 secondsPETER: Where's Margaret?

Skip to 1 minute and 18 secondsCHRIS: Unfortunately, Margaret's not here at the moment.

Skip to 1 minute and 21 secondsPETER: I want Margaret.

Skip to 1 minute and 22 secondsCHRIS: Listen, listen-- Hey, Margaret's not here.

Skip to 1 minute and 27 secondsPETER: My name's not Pete. It's Peter.

Skip to 1 minute and 30 secondsCHRIS: OK.

Skip to 1 minute and 31 secondsPETER: You call me Peter. That's my name.

Skip to 1 minute and 33 secondsCHRIS: Listen.

Skip to 1 minute and 33 secondsPETER: My mum gave me it.

Skip to 1 minute and 35 secondsCHRIS: Listen, there's no need to be angry. I'm just trying to help you. Listen, I would very much like you--

Skip to 1 minute and 41 secondsPETER: Why don't you just go away? And turn this bloody television off at the same time.

Skip to 1 minute and 47 secondsCHRIS: Listen, what I need you to do,

Skip to 1 minute and 50 secondsis I need you to come with me now because it's 11:00. I need you to come upstairs and have a bath.

Skip to 1 minute and 55 secondsPETER: No. I'm not going to bath. I don't have a bath at all.

Skip to 2 minutes and 1 secondCHRIS: Listen, we've talked about this before.

Skip to 2 minutes and 3 secondsPETER: No, we haven't. Ruth

Skip to 2 minutes and 5 secondsCHRIS: You can't shout at people. You can't poke people.

Skip to 2 minutes and 7 secondsPETER: I'm not yelling at you.

Skip to 2 minutes and 8 secondsCHRIS: People don't like it.

Skip to 2 minutes and 11 secondsPETER: You're shouting at me.

Skip to 2 minutes and 13 secondsCHRIS: I'm not shouting at you.

Skip to 2 minutes and 15 secondsPETER: Yes, you are. Get away.

Skip to 2 minutes and 16 secondsCHRIS: Listen.

Skip to 2 minutes and 18 secondsPETER: Get out of my house and go away.

Skip to 2 minutes and 20 secondsCHRIS: Pete, this is the last time I'm asking you. i want you to come with me now.

Skip to 2 minutes and 26 secondsPETER: [CRYING] I want you to go now.

Skip to 2 minutes and 30 secondsCHRIS: Right. I'm going to go get some help.

Poor de-escalation

This video depicts an escalating situation with Peter. Watch the video carefully, considering how the member of staff acts and reacts to Peter. Please be aware that Peter is played by an actor.

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This video is from the free online course:

Dementia: Understanding and Managing Challenging Behaviour

University of Birmingham