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Skip to 0 minutes and 15 secondsSPEAKER (TV): And so I would go online to find legitimate sort of hotel information on--

Skip to 0 minutes and 24 secondsGood morning, Mr. Baxter. My name's Nutmeg. Do you remember me?

Skip to 0 minutes and 29 secondsPETER BAXTER: No.

Skip to 0 minutes and 29 secondsNUTMEG: Well, That's OK. We have met before. I work here. But that's OK.

Skip to 0 minutes and 34 secondsPETER BAXTER: You work where?

Skip to 0 minutes and 36 secondsNUTMEG: I work in this home.

Skip to 0 minutes and 38 secondsPETER BAXTER: Home? This is my house.

Skip to 0 minutes and 40 secondsNUTMEG: It is. It's your house. It's my--

Skip to 0 minutes and 41 secondsPETER BAXTER: So what are you doing in my house then?

Skip to 0 minutes and 42 secondsNUTMEG: I've come to help you out because sometimes you need--

Skip to 0 minutes and 44 secondsPETER BAXTER: Go away.

Skip to 0 minutes and 45 secondsNUTMEG: --help, don't you?

Skip to 0 minutes and 46 secondsPETER BAXTER: Where's Margaret?

Skip to 0 minutes and 47 secondsNUTMEG: Margaret's not around at the moment.

Skip to 0 minutes and 48 secondsPETER BAXTER: Well, where is she?

Skip to 0 minutes and 49 secondsNUTMEG: She's not around at the moment. It's just me for now.

Skip to 0 minutes and 51 secondsPETER BAXTER: I don't want you here. You go away.

Skip to 0 minutes and 53 secondsNUTMEG: Are you sure?

Skip to 0 minutes and 54 secondsPETER BAXTER: Yeah. I'm fine.

Skip to 0 minutes and 56 secondsNUTMEG: I can tell you look a bit agitated.

Skip to 1 minute and 1 secondPETER BAXTER: Agitated? You're in my house.

Skip to 1 minute and 4 secondsNUTMEG: Yes. Yes. I come to help you out. Do you remember my name's Nutmeg?

Skip to 1 minute and 9 secondsPETER BAXTER: No.

Skip to 1 minute and 10 secondsNUTMEG: No? That's OK. We have met. Would you rather I call you Mr. Baxter or Peter?

Skip to 1 minute and 16 secondsPETER BAXTER: Call me Peter.

Skip to 1 minute and 18 secondsNUTMEG: OK.

Skip to 1 minute and 19 secondsPETER BAXTER: But don't call me Pete.

Skip to 1 minute and 21 secondsNUTMEG: I won't call you Pete. That's fine.

Skip to 1 minute and 23 secondsPETER BAXTER: Some people here call me Pete and Nate.

Skip to 1 minute and 25 secondsNUTMEG: Oh, that's not good, is it? So, Peter, how are you today?

Skip to 1 minute and 30 secondsPETER BAXTER: Good Why are you asking?

Skip to 1 minute and 33 secondsNUTMEG: Because it's polite. All right. Isn't it?

Skip to 1 minute and 36 secondsPETER BAXTER: Yeah.

Skip to 1 minute and 37 secondsNUTMEG: Yeah. This TV's a bit loud, isn't it?

Skip to 1 minute and 41 secondsPETER BAXTER: Let me tell you [INAUDIBLE].

Skip to 1 minute and 42 secondsNUTMEG: Is it? Would you like me to go and turn it off?

Skip to 1 minute and 45 secondsPETER BAXTER: Yeah.

Skip to 1 minute and 46 secondsNUTMEG: All right. Let me do that for you, OK?

Skip to 1 minute and 48 secondsPETER BAXTER: [INAUDIBLE] watch all day, all of it rubbish.

Skip to 1 minute and 52 secondsNUTMEG: That's better, isn't it? We can hear ourselves think now.

Skip to 1 minute and 55 secondsPETER BAXTER: It's bloody raining over there.

Skip to 1 minute and 57 secondsNUTMEG: Yeah? Would you prefer that?

Skip to 2 minutes and 1 secondPETER BAXTER: Yeah.

Skip to 2 minutes and 2 secondsNUTMEG: How about you come for a wash with me now.

Skip to 2 minutes and 5 secondsPETER BAXTER: A wash?

Skip to 2 minutes and 5 secondsNUTMEG: Yeah.

Skip to 2 minutes and 8 secondsPETER BAXTER: I've had me shower this morning.

Skip to 2 minutes and 10 secondsNUTMEG: You've had a shower this morning?

Skip to 2 minutes and 12 secondsPETER BAXTER: Every morning I have a shower when I get up before I have me coffee.

Skip to 2 minutes and 15 secondsNUTMEG: Do you?

Skip to 2 minutes and 16 secondsPETER BAXTER: Yeah.

Skip to 2 minutes and 17 secondsNUTMEG: OK. But how about going for a wash now?

Skip to 2 minutes and 19 secondsPETER BAXTER: What's the point of that? I've had me shower already, I told you.

Skip to 2 minutes and 23 secondsNUTMEG: Well, you--

Skip to 2 minutes and 23 secondsPETER BAXTER: Don't you listen?

Skip to 2 minutes and 25 secondsNUTMEG: Yep. You told me that you've had your shower.

Skip to 2 minutes and 27 secondsPETER BAXTER: I don't want a shower.

Skip to 2 minutes and 28 secondsNUTMEG: You've had your breakfast. Maybe it's time to just clean up a bit before lunch.

Skip to 2 minutes and 32 secondsPETER BAXTER: Breakfast.

Skip to 2 minutes and 35 secondsNUTMEG: What was breakfast?

Skip to 2 minutes and 36 secondsPETER BAXTER: Not a lot.

Skip to 2 minutes and 37 secondsNUTMEG: No?

Skip to 2 minutes and 37 secondsPETER BAXTER: Awful stuff.

Skip to 2 minutes and 38 secondsNUTMEG: Really?

Skip to 2 minutes and 39 secondsPETER BAXTER: Yeah.

Skip to 2 minutes and 40 secondsNUTMEG: Do you think lunch might be better?

Skip to 2 minutes and 42 secondsPETER BAXTER: Did you make it?

Skip to 2 minutes and 43 secondsNUTMEG: I didn't make the breakfast. No. I'm sorry about that. How about you come for a wash now?

Skip to 2 minutes and 49 secondsPETER BAXTER: No.

Skip to 2 minutes and 50 secondsNUTMEG: You what we could do?

Skip to 2 minutes and 51 secondsPETER BAXTER: I done showered this morning. I've told you.

Skip to 2 minutes and 53 secondsNUTMEG: Another shower. But that would be nice to clean up before lunch. And do you know what we could do? We could go and put the radio on in the bathroom.

Skip to 3 minutes and 0 secondsPETER BAXTER: You go away.

Skip to 3 minutes and 2 secondsNUTMEG: How about you come. I think there is a radio in the bathroom. We could go and listen to radio 4.

Skip to 3 minutes and 8 secondsPETER BAXTER: What's on.

Skip to 3 minutes and 9 secondsNUTMEG: What time is it?

Skip to 3 minutes and 10 secondsIt's about 11:00. It's probably-- I don't know. There's probably a documentary or something.

Skip to 3 minutes and 18 secondsPETER BAXTER: I don't want to be here.

Skip to 3 minutes and 20 secondsNUTMEG: I know you don't Sometimes I don't want to be here either.

Skip to 3 minutes and 30 secondsPETER BAXTER: I want Margaret.

Skip to 3 minutes and 31 secondsNUTMEG: I know you do. You're stuck with me at the moment.

Skip to 3 minutes and 36 secondsPETER BAXTER: What's your name?

Skip to 3 minutes and 37 secondsNUTMEG: My name's Nutmeg.

Skip to 3 minutes and 38 secondsPETER BAXTER: Hello, Nutmeg.

Skip to 3 minutes and 39 secondsNUTMEG: Hello, Peter.

Skip to 3 minutes and 44 secondsPETER BAXTER: I've had a shower.

Skip to 3 minutes and 45 secondsNUTMEG: I know you've had a shower.

Skip to 3 minutes and 47 secondsPETER BAXTER: I'm clean.

Skip to 3 minutes and 48 secondsNUTMEG: I know. It's just nice to get one fresh before lunch, have a listen to the radio, get out of this room for a bit, change of scene.

Skip to 3 minutes and 55 secondsPETER BAXTER: I'll come and listen to the radio.

Skip to 3 minutes and 57 secondsNUTMEG: OK.

Skip to 3 minutes and 58 secondsPETER BAXTER: Will if be all right if radio 4?

Skip to 4 minutes and 0 secondsNUTMEG: Radio 4. Should we go?

Skip to 4 minutes and 6 secondsPETER BAXTER: All right.

Skip to 4 minutes and 7 secondsNUTMEG: Come then.

Skip to 4 minutes and 10 secondsPETER BAXTER: Where am I going?

Better de-escalation

This video depicts an escalating situation with Peter. Watch the video carefully, considering how the member of staff acts and reacts to Peter. How is it different from the interaction in Step 3.6?

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This video is from the free online course:

Dementia: Understanding and Managing Challenging Behaviour

University of Birmingham