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Digital Skills: User Experience

Discover the fundamentals of user experience (UX), the basics of visual design, and the tools needed to become a UX designer.

197,670 enrolled on this course

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  • Duration

    3 weeks
  • Weekly study

    2 hours
  • 100% online

    How it works
  • Digital upgrade

  • Accreditation

    AvailableMore info
The CPD Certification Service

This course has been certified by the CPD Certification Service as conforming to continuing professional development principles. Find out more.

Explore the foundations of UX and its impact on business

User experience, known as UX, makes a huge difference to whether a digital product, or project, succeeds.

On this three-week course from Accenture, you’ll learn what UX is and why it’s so important. You’ll learn the basics of UX design and what good usability means to both designers and users.

What is a UX designer?

You’ll begin the course examining what user experience means and how it’s integral to creating high-quality products.

Using this knowledge, you’ll then investigate a day in the life of a junior UX designer, giving you useful insights into the expectations of the role.

With this knowledge, you’ll be able to assess your suitability for a career in UX and identify any skill gaps you may need to develop further.

Examine the basics of UX, from user research to experience design

Using videos, quizzes, and interactive discussions, you’ll learn the value of user research in the design phase and explore techniques for gathering meaningful data about your focus groups and stakeholders.

You’ll then delve into the fundamentals of experience design, charting user journeys and gaining an overview of visual design, site structure, and prototyping.

Build your digital skill set as a UX designer

Throughout the course, you’ll be introduced to real-life UX designers working in various industries, highlighting the skills needed to excel in a UX career.

You’ll explore different types of user testing and the final steps of developing and releasing designs, before looking at a typical UX designer job description.

By the end of this course, you’ll understand the main tasks of a UX designer and be able to explain the value of high-quality UX design and its impact on product delivery. You’ll also have gained useful insights to prepare you for kickstarting your own career in UX.

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Skip to 0 minutes and 4 seconds What was the last app you used on your phone? You’ve likely used it before, so what made you come back to use it, again? The simplicity, the enjoyment, or maybe, just because you’re used to it? This is called user experience or UX. It’s what brings you back to using a product, maybe without you even realising it. How can you take an experience and improve it for a user? This is what we’ll be covering in this user experience course. Now, think about a website or an app that you’ve told other people about. Why did you tell them about it? Was it because it was easy to use? How did it meet your needs?

Skip to 0 minutes and 45 seconds Did it do what you wanted it to do? For it to get to that stage, there is a process user experience designers take, which we will show you in this course. We will look at the whole UX lifecycle from understanding the requirements and the user’s needs and wants, how you would design the concept, and the many iterations of testing, all with one thing at the centre of it all, the user. If you’re thinking about creating your own app or website or just want to learn more about UX, then this course is for you.


  • Week 1

    Why is user experience important?

    • Getting started

      Welcome to the User Experience course. First, let’s look at staying safe online, and meet the team who will be helping you through the course.

    • UX - The basics

      We will learn about what user experience (UX) is, the design process and what makes a good UX.

    • Weekly round-up

      Take a moment to reflect on what you've learnt about digital, and share with other learners!

  • Week 2

    User experience basics

    • Understanding your users

      We will learn the importance of gathering information from your users via research and learn how to find your solution through defining your goals and ideas.

    • Designing the experience

      Now we will explore how to define your user journey and how to begin your design via wireframing and prototyping.

    • Weekly round-up

      Take a moment to reflect on what you've learnt about digital, and share with other learners!

  • Week 3

    Tools and testing

    • User testing

      We will learn how to conduct the various types of user testing and how it can be used to improve designs.

    • Developing and enhancing your design

      Let's learn about the different tools we can use for interaction and visual design and the importance of analysing data after launch.

    • User experience career

      Looking at user experience focused careers and how the concepts that you have learnt in this course can apply to other jobs.

    • Weekly round-up

      Take a moment to reflect on what you've learnt about digital, and share with other learners!

Who is this accredited by?

The CPD Certification Service
The CPD Certification Service:

The CPD Certification Service was established in 1996 and is the leading independent CPD accreditation institution operating across industry sectors to complement the CPD policies of professional and academic bodies.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Describe what user experience (UX) is and why it is important
  • Explain the foundations of UX design and the impact it can have on your business
  • Identify the key approach, attitude and process elements which are necessary for UX design
  • Describe the ‘design’, ‘develop’ and ‘release’ stage of the UX process and what ‘user journeys’ are
  • Identify the concepts of information architecture and the importance of good structure for usability
  • Identify the concepts and explain reasons for creating prototypes
  • Explain the how and why of drawing wireframes, the importance of low-to-high detail and the benefits of interactive prototypes

Who is the course for?

This course is for those seeking to develop their entrepreneurial skills, preparing to enter the workplace or looking to change careers. No previous experience or qualifications required.

Interested in growing your digital skills more widely? Discover more Digital Skills courses from Accenture.

Who developed the course?


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialised skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres.

What's included?

Accenture are offering everyone who joins this course a free digital upgrade, so that you can experience the full benefits of studying online for free. This means that you get:

  • Unlimited access to this course
  • Includes any articles, videos, peer reviews and quizzes
  • Tests to validate your learning
  • A PDF Certificate of Achievement to prove your success when you’re eligible
  • Learning on FutureLearn

    Your learning, your rules

    • Courses are split into weeks, activities, and steps to help you keep track of your learning
    • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
    • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

    Join a global classroom

    • Experience the power of social learning, and get inspired by an international network of learners
    • Share ideas with your peers and course educators on every step of the course
    • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

    Map your progress

    • As you work through the course, use notifications and the Progress page to guide your learning
    • Whenever you’re ready, mark each step as complete, you’re in control
    • Complete 90% of course steps and all of the assessments to earn your certificate

    Want to know more about learning on FutureLearn? Using FutureLearn

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