Skip to 0 minutes and 7 secondsThis course focuses on the management systems or processes that create goods and provide services in your spa or wellness center. Designed not only for spa managers of hotel, resort, medical, destination or standalone spas but also for its owners, directors or general managers who wish to learn the tools existent to increase service performance and productivity in this growing industry. During this course; we will identify and differentiate types of spas and wellness centers, we will map the ideal organization structure of a spa, develop the right human resources, training practices and service procedures in a spa or wellness center; analyze the main revenue generating areas and how to manage them effectively and expand the wellness programs to hotel operations and services.
Skip to 1 minute and 5 secondsBy grasping these tools, you will be able to think strategically and to explain to your managers and your team members where the spa and wellness facility is meant to go and how to get there.
What are the learning outcomes of this course?
Learning outcomes are the skills that you will acquire throughout the course and on which you will be evaluated regularly via quizzes and assessments.
For the learning experience to be complete, do not hesitate to ask questions and follow the people in your cohort. Social learning will allow you to challenge your practices, refine your knowledge and improve your methods and is a key learning tool in this course. It is important you reflect how each article, quiz or exercise helps you to deepen concepts previously presented and take on all the learning objectives set at the start of the course.