Skip to 0 minutes and 5 seconds Spa and Wellness centers are growing rapidly Worldwide and to be able to face the competition, the industry leaders must build a systematic approach to the organization of its operations.
Skip to 0 minutes and 21 seconds When a guest enters the spa: what are their needs and expectations? And what should be the service and operations in order to exceed what they expect? How do you lead and motivate a team in this environment and build a culture the guests feel when they take part in the spa and wellness experiences?
Skip to 0 minutes and 42 seconds Moreover: how do you actively engage the hotel or resort management to include more wellbeing services in other outlets? Does your strategy allow you to improve the revenues and the financial performance? Whether you are a spa manager, building your startup spa or the manager of a hotel or resort, this course will fit your busy schedule and give you the appropriate answers to improve the operations of your spa. This course is brought to you by the Glion Institute of Higher Education and it will be the foundation for a successful career. My name is Mariana Palmeiro, and I have had the great opportunity to implement successful spa operations in different parts of the World. I look forward to helping you succeed!