Welcome to Week 2
Welcome to Week 2 of Getting Creative With People to Solve Problems
Over the two weeks of the course, you will explore the philosophy and methods behind human-centred design and consider how you can put them in to practice in your own life and work.
Last week, we introduced human-centred design and discovered why design thinking puts people first. We identified some of the benefits of HCD, saw what kind of problems it can be used to solve, and looked at how a design process that focused on people helped make a hospital A&E a safer place for everyone. We also produced an empathy map to help us think about the hidden complexities of apparently simple every-day experiences in order to develop our human-centred design mindset.
This week, you will experiment with applying HCD methods to solve a real-world problem, investigate how making prototypes can help you think through and improve your work, and collect information and data that will help prove your designs will be successful.
Last week we asked you to think of a problem that you have which you would like to solve using human-centred design techniques. It could be something from your personal life, something you think could work better in your day, or a bigger problem – perhaps something in your local area. It should, of course, be a problem that a real person has. Ideally you should be able to talk to them about the problem to develop your understanding of it.
We’re going to walk through the five phases of the HCD process:
- Empathise with people
- Define the problem
- Ideate to generate ideas
- Prototype those ideas
- Test your prototypes
At each stage there will be simple questions and exercises that you can apply to your own problem. If you don’t feel ready to share, we’ll also give you a case study that you can work through this week applying the phases to the problem. Then when you feel more confident, repeat the steps on a problem of your choice.
We’re really looking forward to seeing the solutions you come up with.
On each step, remember to click the ‘mark as complete’ button at the bottom. This will allow you to track your progress on the course.
Over to you:
Share the problem you’re going to try and solve in the Comments.
- Why do you think the problem will respond well to human-centred design?
- Read other learner’s problems: can you think of a good technique to investigate them further?