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This content is taken from the The University of Warwick & Monash University's online course, Leadership for Healthcare Improvement and Innovation. Join the course to learn more.

Skip to 0 minutes and 6 seconds This week, we’re going to introduce the whole topic of healthcare improvement in innovation. And we’re going to look at why in recent years, it’s become more important and more pressing than ever for organisations to engage with these ideas. In this week, we’ll explore three themes. First of all, we’re going to introduce the topic of Healthcare Improvement, explain what it means. And we’re going to talk about how healthcare improvement evolved from a concern about unwarranted variations in the quality and the cost of our health services. In the second section, we’re then going to look briefly at some of the tools and techniques that are used, many of which have been imported from the commercial sector, under the label ‘quality management’.

Skip to 0 minutes and 54 seconds We’re going to look at these tools and techniques, explain what they are and lastly, we’re going to focus on some of the complexities of changing healthcare systems. So for example, we look at why knowledge is difficult to translate from one context to another. We look at the issue of wicked problems and the limits of rational or planned change.

Skip to 1 minute and 21 seconds This will bring about an understanding of the human dimension, the organisational context of health improvement.

Skip to 1 minute and 31 seconds To aid our understanding of these issues, we’ll be hearing from a number of contributors, both practitioners and academics. They include John Øvretveit from the Karolinska Institutet in Scandinavia, Jacky Swan and Eivor Oborn from Warwick Business School and Ian McLaughlin and Rick Iedema from Monash.

Skip to 1 minute and 54 seconds Enjoy the week

Introduction to the challenge of healthcare improvement

In this first week of the course you will be introduced to the topic of healthcare improvement and the broader question of why change may be necessary in contemporary health systems.

This week contains three main areas:

  • The need for healthcare improvement;
  • Introducing key tools and techniques for healthcare improvement; and
  • Understanding the complexity of change.

In the first block we will define healthcare improvement as a growing field in the context of this course and look at how it emerged from a growing understanding of variations in the quality and performance of clinical services. We then turn to some of the quality improvement ideas and practices that have been used to address these concerns, showing how these have been applied in the UK National Health Service. In the final block we reflect on the challenges of change more generally and introduce the notion of ‘wicked problems’ to highlight the growing complexity of health systems and possible limitations of standard tools and techniques of healthcare improvement.

In this first week you will hear from a number of practitioners and academics, including Professor John Øvretveit, from the Karolinska Institutet and Professors Bernard Crump, Eivor Oborn and Rick Iedema from the Universities of Warwick and Monash.

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This video is from the free online course:

Leadership for Healthcare Improvement and Innovation

The University of Warwick