Skip to 0 minutes and 5 secondsThis week you're going to learn about the whole issue of patient involvement and participation in our health services and in particular how healthcare improvements can be improved greatly through the involvement and participation of patients or consumers and users of health systems. Of course, this is a very difficult issue, often not high on the agenda of policymakers or clinicians. So we will look at some of the issues around PPI, Patient Participation and Involvement, how it's arisen, and some of the obstacles to this change. Secondly, we will look at some of the tools and techniques that have become associated with patient involvement. For example, experience based co-design or co-production as it's often known.

Skip to 0 minutes and 51 secondsAnd lastly, we will look at some of the emerging issues around patient involvement. For example, how can patients be involved in commissioning processes? How can we also use social media and other technologies to enhance patient involvement? As in previous weeks, you'll be hearing from a range of practitioners with examples from around the world, including the NHS in England and Australia. We'll also talk to academics including Rick Iedema from Monash University.

Welcome to patient and public involvement in healthcare improvement

Welcome to this our final week. This week you will learn about the critical role that patients and the public, essentially the consumers of healthcare services, might play in fostering innovation and improvement.

While patient involvement is a difficult process to manage and may not be high on the agenda of policy makers or practicing clinicians, we show how it can make a critical difference.

The week starts by providing an overview of the topic of patient and public involvement, why it is important and sometimes resisted by professionals. Following this, in the second block you will learn about co-production and techniques of Experience-based Co-design (EBCD) as recent innovations for improving healthcare services. Lastly we explore some of the current challenges associated with patient involvement. For example, how can technology and social media be harnessed to improve patient involvement? How might meaningful patient involvement occur in health systems – such as those described in week two – where there has been a split between commissioning and service provider roles?

As in previous weeks you will hear from leading experts on this topic, such as Professor Rick Iedema from Monash University and Lynne Mahler, previously at the NHS Institute for Innovation and Improvement.

At the end of this week you also have the opportunity to submit a voluntary assignment for peer review, where you can identify an example of a successful healthcare improvement initiative of service innovation that you are familiar with. This could be from your own organisation or an initiative that you have read about from other sources. Please note this is a voluntary piece of writing, it will be reviewed by your fellow learners, and is not marked or graded.

Share this video:

This video is from the free online course:

Leadership for Healthcare Improvement and Innovation

The University of Warwick

Get a taste of this course

Find out what this course is like by previewing some of the course steps before you join: