Skip to 0 minutes and 5 secondsJOHN RASA: Hello. And welcome back to week 2 of Hospital Operations. This week, we'll focus on case studies addressing the broader system issues faced by the UK's NHS as they impact efficient hospital operations as well as more micro approaches for addressing hospital operational delays in the United States. The purpose of these case studies is to identify how approaches to these delays could be applied to your own organisational and professional context. For example, in light of these, could your hospitals do better? And what tools could you potentially use to more effectively assess the causes of delays to patient flows and help redesign hospital process to benefit your organisation?

Skip to 0 minutes and 50 secondsThis week, we'll also incorporate an examination of the implementation and evaluation of various approaches to improving patient flow issues. We'll do this by considering the use of tools like business process re-engineering and business process improvement, as well as case study approaches involving a Pre-Admission Testing Area, or PATA, as a means of investigating the more efficient management of out patient scheduling and emergency department treatment. As we'll see this week, case studies are a useful tool for hospital managers to study real-life situations and explore hypothetical scenarios that could be applied to your own operational contexts.

Skip to 1 minute and 32 secondsThe case studies we'll be looking at have been specifically chosen to focus on the application of operations and patient flow management to delays commonly experienced in hospital settings. This week, we'll focus on the required business analysis skills associated with reducing delays to patient flow with some preliminary understanding of the potential tools and methodologies that we'll have at your disposal. Over the week, there'll be ample opportunity to expand and hone your skills to become an effective hospital operations problem solver and a champion of change. So let's get started.

Welcome back

Get ready to investigate how hospital operations can be improved by looking at some key case studies.

Welcome to Week 2 of Hospital Operations.

This week we’ll be applying the concepts we discussed in Week 1 and building on these to develop a more practical approach to understanding and addressing the causes of hospital operations, and improving patient experience.

Together, we’ll explore the ideas that underpin business process reengineering (BPR), one of the major approaches that’s been adapted to solve system problems in healthcare delivery.

Next, building on what we covered last week, we’ll apply what we’ve learnt to another NHS case study.

We’ll also take a brief look at a case study involving the pre-admission testing area (PATA) at the Massachusetts General Hospital in the United States, which demonstrates how the implementation of systems thinking and BPR can be effectively applied in a hospital setting.

To get the most out of this week, you’ll be encouraged to use these case studies as a means of reflecting on your own practice and consider how these theories, frameworks and ideas can help your realise both your personal and organisational goals.

Your task

Watch the video from John to find out more about the key ideas we’ll be looking at in Week 2.

When you’re done and before we start exploring this week’s content and case studies, let’s take a moment to reflect on what we learnt last week and how this applies to our individual practice.

To do this, use the comments to share with other learners what your hospital’s (or other healthcare organisation’s) top target or priority is, how this is measured and how your department/area/unit contributes to meeting this.

In addition to sharing your thoughts, please also take some time to review other learners’ posts and use reply to discuss how these are either similar or different to your own professional context.

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This video is from the free online course:

Hospital Operations: Improving Patient Experience

Deakin University

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