A shot over someone's shoulder of them on a laptop looking at a process visualisation software.
Effective BPR implementation requires the right kind of IT and other support.

Implementing BPR: tools and techniques

As we’ve discovered, BPR doesn’t intend to manage existing processes, but to reengineer them. To implement BPR, there are a number of tools and techniques you can use.

The role of IT in BPR

Information technology (IT) has been increasingly observed as a valuable tool in the reengineering process. IT is seen to enable new forms of working and collaborating within the organisation and beyond.

IT tools like shared databases, telecommunication networks, decision support tools, wireless data communication, interactive portable devices, automatic identification and tracking and high-performance computing, are just a few that integrate with the BPR philosophy of empowering employees while creating platforms for innovation and efficiency.

IT also supports concepts of BPR such as mass customisation and simplification.

Application of these concepts requires integration across production groups, and IT is an essential element in such integration.

Other techniques to support BPR implementation

Other BPR implementation techniques worth mentioning briefly here include:

  • Process visualisation and mapping: This involves developing an achievable vision for the organisation, including the setting of tough – but attainable – targets and goals for improvement.
  • Change management: It is beyond the scope of this section to outline specific change management models, but it is pertinent to mention key factors one must consider to achieve change. These include leadership commitment, employee ownership, organisational structure/culture, business model and buy-in for technology.
  • Benchmarking: This involves a search for the best practices to compare one’s organisational practices with. The intention is to use best practices as targets for improvement. Benchmarking is an elaborate process involving a sequence of steps including research and analysis.

Your task

In the previous video, John and Damian discuss the importance of teams, often with very different opinions and perspectives, to delivering reforms.

Based on what we’ve covered in this step, what do you think the key barriers are in terms of teams coming together to innovate and implement BPR?

Join the conversation to discuss your thoughts and any other tools or techniques that you know of that might support the implementation of BPR principles in hospital settings.

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Hospital Operations: Improving Patient Experience

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