Skip to 0 minutes and 11 secondsThe most important part for any manager is the people. Managing people is the most important role. I think if you lose sight of that then that's when you start to get issues within your business. I feel that the most important part of a line manager's role is to facilitate a really strong empowered environment for the staff and what I mean by that is an environment where the staff trust each other, they trust their line manager and they're not afraid to say "I need a little help" now and again. They've all got their own individual needs and wants. Skill sets and talents that are hidden that could be explored and used efficiently and effectively. Listening to them.

Skip to 1 minute and 1 secondMaking sure that the communication is upheld at all times. The way I maintain good communication with the team is to have regular stand up meetings and what that means is at the beginning of a week we all get in a room, we talk about what we're going to be doing, is there any big issues that we need to address throughout the week and so that's kind of a group thing, but throughout the week I look for people that are having any difficulties, if there's anything that I feel I just need to go and have a quick chat with them about. And it's about being a good leader, making sure that they know they can trust you and trust each other.

Key activities performed by managers

In previous steps, we identified the main goals of OB. However, it is important to acknowledge that managers are needed to achieve these goals and enhance organisational effectiveness.

So, let’s move on to identify the activities performed by managers within organisations as a first step.

Watch the video in which John Sinton, Senior Manager at Coventry and Jenny Tocknell, Operations Manager at National Express outline the key activities they perform in their roles.

Your task

Having watched the video, what in particular, if anything, got your attention – for example, did you discover something new, or did any points made by the managers surprise or motivate you?

What do you think the activities of managers are?

Look at other learners’ responses and try to respond to at least one other comment as this will help generate discussion between you. You can also ‘like’ comments that you find particularly interesting or relevant.


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This video is from the free online course:

An Introduction to Organisational Behaviour: How to Understand Your People

Coventry University