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This content is taken from the Government Digital Service's online course, Introduction to Content Design. Join the course to learn more.

Skip to 0 minutes and 12 seconds Lou: Content design is one of the really critical disciplines within user-centred design to help us to interpret the amazing policies and parts of our services into content that users can understand and can interact with.

Skip to 0 minutes and 24 seconds Markland: I started in government about 6 months ago. Just getting my head around how government works, how the different departments work, and I’ve found the community has been really, really helpful for that.

Skip to 0 minutes and 31 seconds Laura: We help content departments across the whole of government and the public sector learn and we raise awareness of the profession.

Skip to 0 minutes and 37 seconds Dolly: I had no idea what to expect. It just showed me what’s available, where I could go for help or where I could just have information that would make me a better content designer.

Skip to 0 minutes and 44 seconds Simon: The term ‘content design’ has only been in common use for the past 6 years. It’s becoming more professionalised.

Skip to 0 minutes and 50 seconds Laura: We’ve got courses that you can come on – introductory courses. On Slack and on Basecamp, people can ask questions to get support from their colleagues. We also have a monthly newsletter that we send out that will contain invites and opportunities to meet and learn with other content designers. Innovation and great work is going on in pockets all over government and actually being part of the community helps us bring that together and share the good work.

Skip to 1 minute and 12 seconds Markland: Today we’re at ConCon8, which is the annual content conference for the government content community.

Skip to 1 minute and 17 seconds Dolly: It’s a whole day of content talks, content workshops and just mingling with the cross-government content community.

Skip to 1 minute and 23 seconds Markland: It’s not just content people here. There are also user researchers and analysts, service designers and graphic designers, and accessibility specialists.

Skip to 1 minute and 30 seconds Dolly: If you are talking to people or learning from experiences, or attending talks and workshops, you move much faster and just get to a higher level quicker.

Skip to 1 minute and 39 seconds Simon: That’s how the knowledge builds up, the context builds up and we become a community. So you can see it forming before your eyes, if you like.

Skip to 1 minute and 46 seconds Laura: You could be a content designer working on GOV.UK or on services, you might be in a local council or a charity, you might not be a content designer but you want to know more – we can put you in touch with the right people, we can invite you to the next event. I would encourage people to just get in touch and we’d love to have you as part of the community.

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If you’d like to learn more, you can subscribe to some of the blogs run by professionals across government:

You can also join a community of practice in your organisation. There’s information on this page about different communities of practice you can join in across the UK government, for example.

Watch the video at the top of this page to learn a little bit more about what the cross-government content community does.

Or maybe you could set up your own community of practice. Read this blog post to find out more about starting up your own community of practice.

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This video is from the free online course:

Introduction to Content Design

Government Digital Service