Creating an effective dialogue
We’ve seen that change is often an emotional process and spent some time thinking about ethical issues – part of responding well is to ensure that people are given outlets to express their thoughts.
At the heart of change communications is dialogue and creating conversations that lead to understanding and action. Dialogue is about people engaging in discussions about the why, how, what and when of change.
Although you may think dialogue is a straightforward concept, as you’ll see in this video, how you approach this as a leader and manager can have significant effects on your success.
Reflection point
Having watched the video, has it made you consider your own practices? How effective have you been at listening, eliciting feedback and acting on it?
Leading and Managing People-Centred Change
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