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This content is taken from the Durham University & Durham University Business School's online course, Leading and Managing People-Centred Change. Join the course to learn more.

Summary of the week

We have seen this week that it is vital to involve employees in the change process, rather than have the change be perceived as something that has been imposed on them. We’ve discussed the importance of building trust and establishing an open dialogue - one where listening and being prepared to act on feedback are essential.

Next week we’ll be looking at how we can protect the change initiative from threats, think about practical interventions and, finally, pull some of the main takeaways together. The week (and course) ends with the opportunity to work on a peer assignment and share feedback with other learners.

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This article is from the free online course:

Leading and Managing People-Centred Change

Durham University