What to do if a change starts to fail

Hopefully you found the last step useful in considering what risks could materialise during a change initiative. We’re now going to consider what to do if those risks do indeed happen and turn into issues. Change can appear to be easy to create, plan and even to produce templates and checklists for. But what happens when problems start to occur, as they inevitably will? How can one mistake be prevented from turning into a major failure of the whole change effort?

Sustaining a change programme requires courage – sometimes the courage to admit that it was the wrong plan or that there should be a change of direction. At other times it is a question of perseverance, of keeping going even when the going is tough.

In this video you’ll hear the perspectives again from Lindsay, Steven and Kamales on aspects of this. They touch on areas of training, encouraging feedback and recognising when the change itself needs to be reviewed.