Learn how constructive people management can help to boost individual, team, and organisational performance.

582 enrolled on this course

Colleagues engaged in conversation around a table covered in notebooks and charts.
  • Duration

    4 weeks
  • Weekly study

    1 hour
  • Accreditation

    AvailableMore info
The CPD Certification Service

This course has been certified by the CPD Certification Service as conforming to continuing professional development principles. Find out more.

Take your people management skills to the next level

No organisation can thrive unless its individuals are thriving too. On this four-week course from the University of Adelaide, you’ll learn how to draw connections between individual, team, and organisational performance, and unlock tangible strategies for optimising all three.

From SMART goals and coaching techniques to methods for measuring success, you’ll gain the tools you need to create a culture of high performance.

Explore the role of goal setting as a performance management strategy

Setting goals and expectations is a crucial part of people management. But only goals that are clearly defined and achievable will be conducive to team performance.

You’ll learn how to apply the SMART framework to devise, set, and evaluate goals for your team.

Boost your soft skills by learning how to provide constructive feedback and coaching

Providing constructive feedback and coaching helps to ensure goals are met.

You’ll master effective techniques for rewarding achievement and sensitively addressing issues in your team’s performance.

Discover evidence-based methods for monitoring and improving performance

In the final week of the course, you’ll reflect on how team performance can be measured, monitored, and uplifted. Focusing on evidence-based evaluation methods, you’ll learn how to identify areas for improvement, while celebrating your employees’ successes.

By the end of the course, you’ll have the skills and strategies you need to lead a confident, motivated, and high-performing team.

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Skip to 0 minutes and 10 seconds As leaders, it’s fair to say that we all want a high performing team. We spend considerable amounts of time setting goals and objectives, carrying out reviews, and writing reports that describe the performance of our team and its members. But how do we get the most out of these activities and the most from our team members? How can we tell what’s working? Who needs support? And what support will help? Managing Team Performance is an essential component of organisational success. By understanding how team members’ goals can contribute to objectives and organisational strategy we can create high performing teams.

Skip to 0 minutes and 44 seconds To do so, we need to be able to develop our team members, give good feedback and become a coach to our team members, celebrating team performance and resolving poor performance. If you want to enable a high performing team and begin your leadership transformation, enrol today. I look forward to working with you.


  • Week 1

    Line of sight

    • Getting started

      This section includes all the information you will need to get started in this course.

    • Introduction to Week 1

      Let's take a look ahead to what we'll be covering this week.

    • Why should we measure performance?

      We will discover the importance of measuring and acting on team performance.

    • Connecting team goals to organisational goals

      We will understand the link between team and larger organisation goals.

    • Connecting individual goals to team goals

      We will discover how individual team member goals impact the overall goals.

    • Assessment

      Do you know how to achieve “line of sight” between organisational and individual goals? Take this test to find out how much you know.

    • Bringing it all together

      Let's reflect on what we've covered this week and take a look at what's coming up next.

  • Week 2

    SMART goals

    • Introduction to Week 2

      This week, you’ll be introduced to the SMART framework and learn how it can be used to set goals effectively. 

    • What are SMART goals and why are they effective?

      We’ll discover SMART-goal setting and why it works.

    • Constructing SMART goals

      Let’s look at how to construct a SMART goal.

    • Progress with SMART goals

      We’ll consider the link between the goals and organisations and also how to move forward with our goals.

    • Assessment

      Do you know how to set and measure SMART goals? Take this test to find out how much you know.

    • Bringing it all together

      Let’s reflect on what we’ve covered this week and look at what’s coming up next.

  • Week 3

    Feedback and coaching

    • Introduction to Week 3

      This week, you’ll learn how to provide effective and useful feedback and reflect on coaching strategies.

    • The role of feedback and coaching in performance management and improvement

      Understand the role of feedback and coaching in managing teams.

    • Principles of good feedback

      We’ll discover the importance of giving good feedback and some techniques to do so.

    • Coaching techniques and when to use them

      Learn how and when to use coaching techniques with your team members.

    • Assessment

      Do you know how to provide effective coaching and feedback to your team? Take this test to find out what you know. 

    • Bringing it all together

      Let's reflect on what we've covered this week and take a look at what's coming up next.

  • Week 4

    Performance measurement and improvement

    • Introduction to Week 4

      This week, you’ll learn how to effectively measure and manage team member performance and celebrate wins and some strategies for improving performance.

    • Evidence-based methods for measuring performance

      Discover the importance of having clear metrics for measuring team performance.

    • Recognising and celebrating success

      How to recognise and celebrate team wins.

    • Identifying areas for improvement in performance

      Identify and isolate specific areas of improvement in team performance.

    • Strategies for uplifting performance

      We’ll discover strategies to improve the performance of our team where we’ve identified areas of improvement.

    • Assessment

      How familiar are you with the techniques we learned this week? Take this test to find out how much you know.

    • Bringing it all together

      Let's reflect on what we've covered this week and take a look at what's coming up next.

    • What’s next?

      Let's reflect on the learning explored in the course and consider where to apply and further build on your new skills and knowledge.

Who is this accredited by?

The CPD Certification Service
The CPD Certification Service:

The CPD Certification Service was established in 1996 and is the leading independent CPD accreditation institution operating across industry sectors to complement the CPD policies of professional and academic bodies.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Identify the link between organisational performance and individual performance.
  • Evaluate the quality and effectiveness of objectives aligned to organisational goals.
  • Describe principles for giving meaningful feedback and coaching to employees.
  • Identify appropriate strategies for measuring success and handling improvements.

Who is the course for?

This course is designed for new and emerging managers or team leaders working in any industry. It may also interest more experienced managers looking to upskill or update their approach to management.

Please note, Chris is not able to join the discussions or respond to individual comments, however, the course encourages a strong learning community. The learning is focused around debate and discussion - supporting other learners, sharing your own experience and knowledge, and listening to new perspectives. We hope that you will enjoy interacting with and learning from each other in this way. Don’t forget to comment, reply to other learners and ‘like’ comments.

Who will you learn with?

I am passionate about creating engaging experiences for learners. I currently teach in a Master of Business Administration program. In 2019 I did a TEDx talk and founded a mental health non-profit.

Who developed the course?

The University of Adelaide

The University of Adelaide is a world-class teaching and research institution. They are committed to developing quality students and lifelong learners who are recognised for their skills, creativity, global outlook and ability to succeed.

  • World ranking

    Top 110Source: QS World University Rankings 2023

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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Find out what this course is like by previewing some of the course steps before you join:

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