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Skip to 0 minutes and 12 seconds Chantelle, I can tell you’re having a difficult day. That was my mom. She wanted to talk to me. I understand, but I need you to turn your phone off and put it away. Thank you. That’s very good, there. Well done. All right, there. I’ll be with you in a moment.

Skip to 0 minutes and 29 seconds Thank you for putting your phone away, Chantelle. I want to help you get through today without distress, so when you’ve taken your coat off, I’ll help you get started.

Skip to 0 minutes and 44 seconds All right everyone, we’ve got about 10 minutes before we share some of these letters. But miss, aren’t you going to make her take her jacket off? Carrie, get on with your own work, please. That’s not fair. That’s coming along really well, good.

Skip to 1 minute and 3 seconds Add another describing word into that. That’s very good. Well done. Very good. That’s good. Excellent. You all right, there?

Skip to 1 minute and 19 seconds Well done, Chantelle. Great. Thank you for putting that other stuff behind you. I know it’s not easy.

Skip to 1 minute and 28 seconds OK, Kay. I’ll be with you in a moment.

A little empathy goes a long way

Building on what we looked at last week, consider what positive messages the teacher shares with the class.


Watch the video of a class where the teacher interacts with a student called Chantelle.

What positive messages does the teacher share with the class and how does she communicate them?

Add your thoughts to the comments on this page.

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This video is from the free online course:

Managing Behaviour for Learning

National STEM Learning Centre