Skip to 0 minutes and 12 secondsIf you lose a leg, people can see your disability straight away. They know what your needs are and they can treat you accordingly. But dementia, when it's cognitive, people just don't know what to say or do. And that makes it really hard for everyone. People facing mental decline end up being outcasts. People don't know what to say to them. But at the Care Home, my wife doesn't have that problem, because they have programs to help. But that's only half the story. It's her care assistants, they make the real difference. They take the time. They give her the time to speak, to carry out tasks, to feel like anyone else, valued.

Everyone counts: an introduction

We maximise our resources for the benefit of the whole community, and make sure nobody is excluded, discriminated against or left behind. We accept that some people need more help, that difficult decisions have to be taken – and that when we waste resources we waste opportunities for others.
NHS Constitution (Department of Health 2015)

The last NHS Value we’ll look at is everyone counts. This value sets out the importance of ensuring that everyone has access to the resources available in the NHS without discrimination.

NHS England acknowledge the importance of ensuring that resources are used appropriately to ensure that everyone has the best opportunity of access to care. It is important to explore who “everyone” is and how this impacts upon care delivery. To begin, watch the video by Health Education England.

When a person undergoes an episode of health care, whether it’s an acute episode of care, for a long term condition or for the birth of a child, nurses and midwives have to consider this impacts not only on the person but on their family and friends. This is particularly important if any of them have a caring role. This activity explores the role of informal carers to illustrate the importance of remembering that everyone counts.

Share this video:

This video is from the free online course:

Understanding NHS Values: Becoming a Nurse or Midwife

King's College London