Skip to 0 minutes and 48 secondsGERRY: Mum. Mum.

Skip to 0 minutes and 50 secondsIRENE: Oh. Oh.

Skip to 0 minutes and 52 secondsGERRY: Mum, I miss Dad, too, but if you'd wanted to visit, you should have just said. We could have come together.

Skip to 1 minute and 6 secondsMum, this isn't-- this isn't even Dad's grave.

Skip to 1 minute and 12 secondsIRENE: It's not?

Skip to 1 minute and 12 secondsGERRY: No.

Skip to 1 minute and 31 secondsROSEMARY: You want a cuppa, sweetie?

Skip to 1 minute and 32 secondsHEATHER: No.

Skip to 1 minute and 34 secondsROSEMARY: Biscuit?

Skip to 1 minute and 35 secondsHEATHER: No.

Skip to 1 minute and 36 secondsROSEMARY: What is it, darling? I don't have any coffee.

Skip to 1 minute and 39 secondsHEATHER: I got stupid care homes again.

Skip to 1 minute and 42 secondsROSEMARY: Oh, really, did you?

Skip to 1 minute and 44 secondsHEATHER: Yes.

Skip to 1 minute and 45 secondsROSEMARY: You need to know something, young lady.

Skip to 1 minute and 47 secondsHEATHER: Oh, here we go with the young lady. Go on, then, why don't you tell me how much harder you had it when you were my age. Go on.

Skip to 1 minute and 55 secondsROSEMARY: I rolled up my sleeves and got on with it. I didn't magically become a specialist one day. I started at the bottom with all the other nurses, and I worked hard at it. And, yes, it was tiring, and yes, the bowel ward was literally shitty, but I just got on with it. I didn't let it put me down, and I knew, I just knew I was making a difference to the patients.

Skip to 2 minutes and 17 secondsHEATHER: Mum, but care home.

Skip to 2 minutes and 20 secondsROSEMARY: But nothing, they deserve the same health and care as anyone else.

Skip to 2 minutes and 31 secondsCHARLOTTE: Awright, Nan? Have you gone anywhere nice for your holidays?

Skip to 2 minutes and 35 secondsGERRY: It wasn't even the right grave, Charlotte.

Skip to 2 minutes and 39 secondsCHARLOTTE: What's he on about now?

Skip to 2 minutes and 40 secondsIRENE: You know how Gerald has these tantrums. He's just a spoiled boy. Not like you, Elaine, you're well behaved, aren't ya?

Skip to 2 minutes and 49 secondsCHARLOTTE: I'm Charlie, Nan.

Skip to 2 minutes and 51 secondsIRENE: Well, put your jumper on then. Don't just sit there and complain about it.

Skip to 2 minutes and 56 secondsCHARLOTTE: Nan.

Skip to 2 minutes and 58 secondsIRENE: Charlotte, I'm winding you up.

Skip to 3 minutes and 0 secondsCHARLOTTE: Don't do that. It does my head in. This whole thing does my head in.

Skip to 3 minutes and 6 secondsIRENE: Where's that fellow of yours?

Skip to 3 minutes and 10 secondsCHARLOTTE: Dunno. Working. He'll be here later. Do you like him?

Skip to 3 minutes and 15 secondsIRENE: I do like him. Do you like him?

Skip to 3 minutes and 17 secondsCHARLOTTE: I do like him, Nan. I do. He's thoughtful. Like he's always bringing me water or a blanket.

Skip to 3 minutes and 24 secondsIRENE: He's a keeper. He'd be good with horses too.

Skip to 3 minutes and 27 secondsCHARLOTTE: Yeah, he probably would be good with horses.

Skip to 3 minutes and 31 secondsIRENE: What does he do then?

Skip to 3 minutes and 33 secondsCHARLOTTE: He sells eggs.

Skip to 3 minutes and 34 secondsIRENE: Lovely. Does he like that?

Skip to 3 minutes and 37 secondsCHARLOTTE: I think so. He used to do the shredding. They'd go around offices and they'd bring out reports and papers, and then he'd put it in the back of the van and shred them in a big shedder.

Skip to 3 minutes and 49 secondsIRENE: And he's not doing that anymore?

Skip to 3 minutes and 51 secondsCHARLOTTE: Nah. He got allergies from all the paper dust.

Skip to 3 minutes and 53 secondsIRENE: Ah. He's a nice boy. Are you going to marry him?

Skip to 3 minutes and 58 secondsCHARLOTTE: Why are you asking that?

Skip to 4 minutes and 0 secondsIRENE: I always say if you're going to marry a man he should be able to look after you at the bank and between the sheets.

Skip to 4 minutes and 9 secondsCHARLOTTE: Nan.

Skip to 4 minutes and 9 secondsIRENE: Oh, well.

Skip to 4 minutes and 12 secondsCHARLOTTE: Not much spare money.

Skip to 4 minutes and 15 secondsGUY: All right?

Skip to 4 minutes and 16 secondsIRENE: One out of two's not bad.

Skip to 4 minutes and 27 secondsELAINE: I wish Dad had of met you. He would have liked you.

Skip to 4 minutes and 30 secondsTIMOTHY: Oh, really?

Skip to 4 minutes and 31 secondsELAINE: No, he would have judged you. He would have thinked you severely lacking in some department or another, or held you up to some ridiculously high standard he had.

Skip to 4 minutes and 39 secondsTIMOTHY: Hm. Oh.

Skip to 4 minutes and 42 secondsELAINE: Then he would have ignored you and pretended not to know you.

Skip to 4 minutes and 47 secondsTIMOTHY: Great.

Skip to 4 minutes and 49 secondsELAINE: Yeah, he managed to forget David's name the whole 22 years we were married. Yeah, the roofer, that's what he called him. And he said it with such disdain. My god, the roofer.

Skip to 5 minutes and 3 secondsTIMOTHY: What do you think he would've called me?

Skip to 5 minutes and 5 secondsELAINE: I don't think he would have bothered thinking anything up for you. I mean, he wasn't even a roofer. Well, he worked on roofs, but he had a building firm and he had people who worked for him.

Skip to 5 minutes and 15 secondsTIMOTHY: Did he? Yeah.

Skip to 5 minutes and 21 secondsELAINE: Now I don't want you to be offended, Tim, but--

Skip to 5 minutes and 27 secondsTIMOTHY: Oh, here we go.

Skip to 5 minutes and 29 secondsELAINE: Don't be so defensive already.

Skip to 5 minutes and 31 secondsTIMOTHY: I'm not.

Skip to 5 minutes and 33 secondsELAINE: OK, it's about work.

Skip to 5 minutes and 35 secondsTIMOTHY: You want to talk about work? No. Here?

Skip to 5 minutes and 39 secondsELAINE: Well, when can we talk about it? When?

Skip to 5 minutes and 41 secondsTIMOTHY: I don't know.

Skip to 5 minutes and 44 secondsELAINE: It's not about you. It's about Mum. She's left to her own devices, we don't know what's going to happen. You go to work every day, but we're not seeing a benefit to it.

Skip to 5 minutes and 57 secondsNo, no, no. Don't get cross. Don't get angry. I just think it's practical. It's practical. I mean, until things pick up, you could stay at home and look after Mum. I can't drop my hours because we wouldn't get by.

Skip to 6 minutes and 11 secondsTIMOTHY: It's not just my work. Everything's the same everywhere. It's not just me.

Skip to 6 minutes and 17 secondsELAINE: But this is not about you. It's about Mum. I can't leave her on her own any longer. I dread to think of what could happen next.

Skip to 6 minutes and 26 secondsTIMOTHY: The honeymoon.

Skip to 6 minutes and 27 secondsELAINE: What? What are you bringing that up for?

Skip to 6 minutes and 29 secondsTIMOTHY: What happened on our honeymoon?

Skip to 6 minutes and 32 secondsELAINE: We didn't have it, but we will.

Skip to 6 minutes and 35 secondsTIMOTHY: That's when you moved your mother in. We never had a honeymoon. We never will. And if you think that I'm staying home every day to look after her, I mean, she's not even my mother.

Skip to 6 minutes and 47 secondsELAINE: Oh, Tim, I didn't think it would be like that. I really didn't. It was only going to be a short break. She wasn't letting me into the house to look after her or do anything

Skip to 6 minutes and 56 secondsTIMOTHY: I really think you're undermining me. I won't have it.

Skip to 7 minutes and 1 secondELAINE: It's really not like that, Tim.

Skip to 7 minutes and 6 secondsTIMOTHY: This is not on me. I never signed up for this.

Skip to 7 minutes and 19 secondsELAINE: Oh, Dad, I wish you were still here.

Skip to 7 minutes and 32 secondsJACOB: I've done one with the fossils already. Why should I have to do it again? Plus, I learnt it all in like five minutes.

Skip to 7 minutes and 39 secondsHEATHER: What are you doing now?

Skip to 7 minutes and 41 secondsJACOB: Intensive care, Heather. Proper nursing. Saving lives. It's real and it's intense. You see, the clue's in the name, intensive.

Skip to 7 minutes and 51 secondsHEATHER: I'm saving lives.

Skip to 7 minutes and 52 secondsCHLOE: That's not the same thing though, is it?

Skip to 7 minutes and 54 secondsHEATHER: How not?

Skip to 7 minutes and 55 secondsCHLOE: They go in there to die.

Skip to 7 minutes and 57 secondsJACOB: And so what if they do? It's a care home. Why would you bother saving them anyway?

Skip to 8 minutes and 2 secondsHEATHER: It's not like that.

Skip to 8 minutes and 3 secondsLUCY: It Is. Heather, you'll soon be as doolally as they are, and you'll never get back into the NHS.

Skip to 8 minutes and 10 secondsHEATHER: Thanks a lot for your input, Lucy. Just you wait.

Skip to 8 minutes and 13 secondsJACOB: Look at me, Heather. Look at my face. I'm too young and far too handsome to work in a home.

Skip to 8 minutes and 20 secondsHEATHER: You are.

Skip to 8 minutes and 22 secondsJACOB: Thank you. Too kind. [MUFFLED YELLING]

Skip to 8 minutes and 44 secondsTIMOTHY: She's not stopping.

Skip to 8 minutes and 46 secondsELAINE: I thought she'd wear herself one. She's done that recently. Run out of steam and gone back to sleep.

Skip to 8 minutes and 53 secondsTIMOTHY: It doesn't sound like she's in her bed.

Skip to 8 minutes and 58 secondsELAINE: I'll go down.

Skip to 9 minutes and 11 secondsIRENE: You get out of here. You go! Get away from me. Leave me be.

Skip to 9 minutes and 16 secondsELAINE: Mum?

Skip to 9 minutes and 19 secondsIRENE: You get our of here.

Skip to 9 minutes and 20 secondsELAINE: Mum?

Skip to 9 minutes and 21 secondsIRENE: You go. I don't want you in here. I'll call my father and he'll hit you.

Skip to 9 minutes and 27 secondsELAINE: Mum, there's no one-- there's no one else here. It's OK. There's no one else here. Sh. Sh. It's OK, Mum. It's just a bad dream, Mum. Mum. Mum.

Skip to 9 minutes and 43 secondsIRENE: Oh, Daddy, help me.

Skip to 9 minutes and 45 secondsELAINE: Sh. Sh. Sh.

Skip to 10 minutes and 19 secondsYou could have told me you weren't working today, Charlotte. You could have looked after Mum for me.

Skip to 10 minutes and 24 secondsCHARLOTTE: I didn't know, did I? I never get the shifts or they cancel at the last minute.

Skip to 10 minutes and 28 secondsELAINE: Are they allowed to do that?

Skip to 10 minutes and 30 secondsCHARLOTTE: Nan, do you want a sandwich?

Skip to 10 minutes and 34 secondsELAINE: Charlotte, leave your Nan. She's settled. She's fine.

Skip to 10 minutes and 37 secondsCHARLOTTE: You don't need to be so narky with me.

Skip to 10 minutes and 39 secondsELAINE: I'm not getting narky, Charlotte. Please.

Skip to 10 minutes and 43 secondsCHARLOTTE: Nan, What are you doing this afternoon? We could go for a walk.

Skip to 10 minutes and 48 secondsELAINE: Don't mention walks to her Nan, she'll start looking for a pair of shoes she had 30 years ago. Leave it alone. She's fine.

Skip to 10 minutes and 57 secondsCHARLOTTE: So what then? We're just going to leave here there all afternoon?

Skip to 11 minutes and 0 secondsELAINE: No.

Skip to 11 minutes and 1 secondCHARLOTTE: Yes. And we all have to be quiet until she goes to bed.

Skip to 11 minutes and 4 secondsELAINE: Stop it, Charlotte.

Skip to 11 minutes and 5 secondsCHARLOTTE: No, I don't want to be quiet. When's the last time you went out, Mum?

Skip to 11 minutes and 8 secondsELAINE: I go out.

Skip to 11 minutes and 9 secondsCHARLOTTE: When? Did you take her?

Skip to 11 minutes and 10 secondsELAINE: I was out for two hours last night at the supermarket. I waited till she was asleep.

Skip to 11 minutes and 14 secondsCHARLOTTE: Is that it? Two hours in Asda? Can't you see what's happening here?

Skip to 11 minutes and 18 secondsELAINE: Charlotte, I've been up half the night with her already. I'm cross-eyed with tiredness. Please, I don't want to talk about this now.

Skip to 11 minutes and 23 secondsCHARLOTTE: So when are we supposed to talk about it?

Skip to 11 minutes and 25 secondsELAINE: We're not. I'm not talking about it.

Skip to 11 minutes and 27 secondsCHARLOTTE: When then?

Skip to 11 minutes and 28 secondsELAINE: Not now.

Skip to 11 minutes and 29 secondsCHARLOTTE: I'm not leaving it. She's my Nan.

Skip to 11 minutes and 32 secondsELAINE: And she's my mum. You think you have all the answers, Charlotte. Well, do you have an answer to this problem? Come on, let's hear it. I'm all ears.

Skip to 11 minutes and 40 secondsCHARLOTTE: I don't know.

Skip to 11 minutes and 42 secondsELAINE: I knew it.

Skip to 11 minutes and 42 secondsCHARLOTTE: I mean, I do know. [NAN SINGING]

Skip to 11 minutes and 44 secondsCHARLOTTE: Just give you a minute to think.

Skip to 11 minutes and 46 secondsELAINE: Look, look what you've done.

Skip to 11 minutes and 48 secondsCHARLOTTE: I haven't done anything.

Skip to 11 minutes and 49 secondsELAINE: You've unsettled her.

Skip to 11 minutes and 50 secondsCHARLOTTE: I haven't. Have I, Nan? See, nothing?

Skip to 11 minutes and 54 secondsELAINE: Why can't you accept that I'm in control? Everything's fine.

Skip to 11 minutes and 58 secondsCHARLOTTE: I haven't done anything.

Skip to 12 minutes and 0 secondsELAINE: This is your last warning, Charlotte.

Skip to 12 minutes and 2 secondsCHARLOTTE: I haven't done anything, and why are you taking to me like I'm 8?

Skip to 12 minutes and 5 secondsELAINE: Top shouting.

Skip to 12 minutes and 6 secondsCHARLOTTE: I'm not shouting.

Skip to 12 minutes and 7 secondsELAINE: Yes, you are.

Skip to 12 minutes and 8 secondsCHARLOTTE: I'm not.

Skip to 12 minutes and 11 secondsGUY: Whoa, whoa. What is happening? Was is this? I could here it all the way down the street.

Skip to 12 minutes and 18 secondsCHARLOTTE: It's her fault.

Skip to 12 minutes and 19 secondsGUY: All, right, guys, come on, let's calm down. Have you all forgotten what's been happening? Irene, she's been out the door five times. She's fallen four. It's not getting any better. She's upset Distressed. Look. It's too risky. We can't wait until something really bad happens, because then it's going to be too late. How long is this going to go on? It's OK, Nan. You don't need to worry.

Skip to 12 minutes and 59 secondsIRENE: I want to go somewhere safe.

Skip to 13 minutes and 4 secondsELAINE: You're safe here, Mum. You're safe.

Skip to 13 minutes and 7 secondsIRENE: I'm not safe. I'm scared. I'm so scared.

Skip to 13 minutes and 18 secondsI'm scared.

Skip to 13 minutes and 21 secondsELAINE: I'm sorry. I'm so sorry. I'm so sorry.

Episode Two

Welcome back!

Before we get started with our team, let’s see how Irene and Heather are getting on…

This story, all names, characters, and incidents portrayed in this production are fictitious and whilst based on the experiences of real people, no identification with actual persons (living or deceased), places, buildings, and products is intended or should be inferred.

Share this video:

This video is from the free online course:

Care Home Nursing: Changing Perceptions

University of Dundee

Get a taste of this course

Find out what this course is like by previewing some of the course steps before you join: