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Meet the Academics and Educators

Meet the Academics and Educators


Throughout the four weeks you will meet two RMIT University academics:

Dr Linda Robinson
Lecturer, College of Business, RMIT University

Linda has been lecturing in market research at RMIT University in Melbourne since 2009 and her research interests centre on the marketing, management and psychology of service employees, as well as social marketing.

Helen Whitehead
Senior Manager Experience Design & Lean

Helen is the Senior Manager, Experience Design & Lean within the Digital and Customer Experience Strategy team at RMIT University.

Over the past 17 years she has built her career as an international and inspirational leader and trusted advisor in the United Kingdom, Canada, Australia and New Zealand, utilising Human Centred Design, Lean and Six Sigma to deliver customer centric products and services, whilst embedding innovative practices and cost disciplines.

She is currently responsible for understanding and amplifying the experience at RMIT and co-designing differentiated value propositions which deliver impact for students, industry, government and staff.


Meet your Lead Educator and mentor who will take you on your journey over the next four weeks.

Lead Educator

Brett Stavenuiter
Business Program Manager, Senior Educator, Entrepreneur

Brett is cognisant of creating authentic, meaningful and engaging educational experiences for learners. His strength lies in involving and engaging learners in applying their knowledge to real life situations reflecting the work or discipline in which they are involved. He is a sought after speaker, participating in numerous business development conferences and seminars, and he is an active member of many business development associations in Australia.

With over 20 years as managing director of his own company specialising in business and educational consultancy as well as a building retail businesses, Brett has assisted over 8,000 aspiring entrepreneurs learn and set up successful businesses working across three continents.

Brett not only shares his own in-depth business knowledge and experience, he also facilitates learning by encouraging other entrepreneurs to share their knowledge and experience and he builds on these to provide the best possible outcomes for learners.


Rosie Johnston

Rosie has 25 years’ experience in developing and running her own businesses in the retail and service sectors. She has been a consultant to existing small business operators in Victoria for the past 15 years, providing training and advice on marketing, budgeting, systems, business planning, bookkeeping and financial management.

Over the last 15 years Rosie has worked in various marketing roles for organisations such as Alzheimer’s Australia (Vic.), Monash University - Faculty of Education and School of Political and Social Inquiry, Melbourne University Student Union (MUSU) and Melbourne River Cruises.

In addition, Rosie has provided business facilitation skills and accredited small business marketing and financial training for a variety of organisations.

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This article is from the free online course:

Online Business: Customer Profiling for Success

RMIT University