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Levels of organisational behaviour in construction organisations

There are three main categories of organisational behaviour: the individual level, the group or team level, and the organisational system level.

Individual level

At the individual level of organisational behaviour, the analysis focuses on job satisfaction, motivation, empowerment, ethics, values and attitudes. Organisational behaviour at the individual level dwells on the psychological factors influencing the behaviour that individuals demonstrate.

Psychology is an applied science, which attempts to explain human behaviour in a particular situation and predicts the actions of individuals. It has contributed to various theories on learning, motivation, personality, training and development, leadership, job satisfaction and performance appraisal. Studies of these theories can improve personal skills, bring about changes in attitude and develop a positive approach to organisational systems.

Group or team level

Contrary to the psychological focus at individual level, the group or team work draws upon the sociological and socio-psychological sciences. The group or team level analyses areas such as workforce, diversity, group working, goal achievement and self-belonging.

The science of sociology studies the impact of culture on group behaviour. It has contributed to a large extent to the field of group dynamics, roles that the individual plays in the organisation, communication, norms, power and conflict management.

Social psychology is a subject where the concept of psychology and sociology are blended to achieve better human behaviour in an organisation. Working organisations are a formal assembly of people who are assigned specific jobs and play a vital role in formulating human behaviour.

Organisational system level

Finally, the organisational system level analyses customer service, innovation, quality, productivity, globalisation, work environment and organisational citizenship behaviour.

The organisational level goes even further to affect the following areas of organisational and individual performance:

  • Leadership
  • How to create effective teams and groups
  • Impact of personality on performance
  • Employee motivation
  • Study of different organisational structures
  • Individual behaviour, attitude and learning
  • Perception
  • Design and development of an effective organisation
  • Job design
  • Impact of culture on organisational behaviour
  • Management of change
  • Management of conflict and stress
  • Organisational culture: group behaviour, power and politics

The main contributing fields are:

  • Anthropology: this is the field of study relating to human activities in various cultural and environmental frameworks. It understands the difference in behaviour based on the value system of different cultures of various countries.

  • Political science: stability of government at the national level is one major factor for the promotion of international business, financial investments, expansion and employment. Various government rules and regulations play a decisive role in the growth of the organisation. All organisations have to abide by the rules of the government of the day.

Your task

In no more than 200 words, provide three examples that describe how you or your work colleagues have experienced the three different levels of behaviour, respectively.

Share your examples in the comments and discuss experiences shared by your fellow learners.

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This article is from the free online course:

Organisational Behaviour in Construction: An Introduction

Coventry University