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Team Building in Healthcare: How to Manage and Mentor a High Performing Team

Discover the key to effective team leadership and the challenges it entails – from coaching to the Thomas Kilmann conflict model.

  • Duration

    2 weeks
  • Weekly study

    5 hours
  • 100% online

    How it works
  • Included in an ExpertTrack

    Course 4 of 5
  • Get full ExpertTrack access

    $39/monthFind out more

Profound team management strategies for modern healthcare leaders

Are you looking to raise your awareness – and build better skills in – team building and development?

This self-paced team-building course will give you the opportunity to build the skills required to lead a high performing team, better manage conflict.

You’ll also have the chance to learn how to communicate effectively with and engage teams to perform better through the use of expert coaching techniques.

Learn how to lead a team with coaching methods

What makes an effective, high performing team?

This course will examine the different methods employed by teams that succeed.

You’ll look at various types of teams and groups as you analyse how they function and how the coaching approach can be used to build better, stronger teams.

Use the Thomas Kilmann Mode Instrument to deal with conflict in a team

Healthy and constructive conflict is a key component of all high functioning teams. But how do you prevent it from becoming destructive?

On the course, you’ll learn how to succeed at managing conflict in the workplace.

You’ll explore the different methods of conflict management and learn conflict resolution skills and techniques, including the Thomas-Kilmann Conflict Mode Instrument (TKI).

This powerful technique is a leading measure of conflict-handling. It shows you whether you’re overusing or underusing one or more of five conflict-handling modes: collaborating, competing, compromising, accommodating, and avoiding.


  • Week 1

    Effective teamworking

    • How do we use teams and groups?

      How do leaders enhance effective teamwork whilst managing conflicts within modern healthcare teams?

    • Types of teams

      Exploring the definitions of a team, the types of team and the desirable characteristics of a modern healthcare team.

    • What makes a high performing, effective team?

      How do we recognise the elements of a high-performance/ effective team and the contributory factors?

    • How to build and develop a team

      Techniques to build and develop teams effectively in order that they become high performing and self-managing.

    • Summary of Week 1

      In this section we look back on what we have learned and what we will learn next week.

  • Week 2

    Leading and managing today’s healthcare teams

    • Introduction to Week 2

      Within the healthcare environment there are many internal and external influencing factors. Having an awareness and strategies to successfully navigate these leads to success and high performance of healthcare teams.

    • How to lead and manage today

      How to lead and how to manage modern healthcare teams.

    • Conflict resolution

      Conflict will always be present in the workplace. Anticipating issues and addressing them as well as managing conflict when it occurs is a skilful practice required by today’s healthcare leaders and managers.

    • The coaching approach

      In short, coaching is about helping someone perform a skill or solve a problem better than they would otherwise have been able to and bringing about improvements at work; especially where a change in performance is required.

    • Summary of Week 2

      In this section we look back on what we have learned and what we will learn next week.

Prove you're job ready

Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate – plus one for every course within your ExpertTrack.

  • Learn the latest in your chosen industry or subject.
  • Complete each course and pass assessments.
  • Receive certificates validated by the educating organisation.
  • Impress employers with learning outcomes you can add to your CV.
  • Make your career dreams a reality.

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Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Understand the differences between a team and a group
  • Appraise methods to build and develop a team including collaboration
  • Apply conflict resolution techniques to team working
  • Explore ways of giving and receiving constructive feedback from peers
  • Evaluate the elements required for high performing teams
  • Critically evaluate how to lead and how to manage modern healthcare teams
  • Explore using a coaching approach within healthcare teams

Who is the course for?

This ExpertTrack is designed for students or healthcare professionals, administrators wishing to progress into middle or senior management roles, as well as policy makers, executives, consultants, and service providers in the health sector.

Who developed the course?

Coventry University

Coventry secured 5 QS Stars for Teaching and Online Learning in the QS World University Ranking 2020 and has received No. 1 in the world for Massive Open Online Courses in MoocLab’s World University Ranking 2021.

  • Established

  • Location


About this ExpertTrack

Discover how to enhance your emerging healthcare management career through practical leadership theories and personal development.

Start learning today - free 7-day trial

After your free trial you can:

  • Pay $39 per month to keep learning online
  • Have complete control over your subscription; you can cancel any time
  • Work at your own pace and set your own deadlines at every stage
  • Only pay while you’re learning; the subscription will cancel automatically when you finish
  • Complete online assessments to test your knowledge and prove your skills
  • Earn digital course certificates and a final award that you can share online, with potential employers, and your professional network
  • Keep access to the content of courses you complete even after your subscription ends

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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