Skip main navigation

Using CLV to Make Decisions: IBM

Watch Raj Venkatesan explain how IBM used customer lifetime value to re-allocate resources and boost sales.

Learn how IBM did a sophisticated CLV analysis of how their team allocated sales calls, changed that allocation, and boosted sales tenfold in just one year!

This article is from the free online

Marketing Analytics

Created by
FutureLearn - Learning For Life

Reach your personal and professional goals

Unlock access to hundreds of expert online courses and degrees from top universities and educators to gain accredited qualifications and professional CV-building certificates.

Join over 18 million learners to launch, switch or build upon your career, all at your own pace, across a wide range of topic areas.

Start Learning now