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Problem-solving skills are in high demand. Watch Associate Professor Colin Higgins explain more.
COLIN HIGGINS: Problem solving is critical to almost everything we do at work. The problems we need to solve can be big or small. And they can involve people, systems, and tasks. Often problems involve all of these at the same time. Welcome to Career Credentials– Evidence Your Expertise in Problem Solving. I’m Dr. Colin Higgins, Associate Professor of Management and Director of the MBA Programme at Deakin University. The ability to solve problems is one of the most in demand employability skills employers look for. Fortunately, problem solving is also something that most of us like to do.
So developing your problem solving skills will not only help you to stand out to employers, but also help you to find a job that offers some of the most rewarding kind of work you can do.
In this course, the big questions we’ll look at are: - what does problem solving mean in the workplace? - and why does it matter for my employability? - what problem solving skills do I have? - and how can I most effectively demonstrate these to employers? To answer those questions, in week one, we’ll explore what good problem solving looks like, discover key problem solving skills, and introduce a problem solving framework that will apply to a common workplace scenario. In week two, we’ll examine how the world of work is changing, and what this means for you. You’ll have the opportunity to benchmark your problem solving skills against international qualifications frameworks and apply Deakin’s professional practise criteria to a case study. Who knows?
By the end of the course, you may even be ready to apply for your own internationally recognised credential in problem solving. We have a lot of great material and activities that I’m looking forward to sharing with you over the next two weeks. So let’s get started.
Problem-solving skills – whether creative or complex – are in high demand across all industries and employment sectors.
But what does good problem solving look like? What problem-solving skills do you have and how would you go about benchmarking and demonstrating these to benefit your career goals?

Setting the scene for your learning

When you think about it, there are very few jobs that don’t require problem solving.
It’s also one of the most highly regarded employability skills that organisations rely on to achieve their goals and objectives.
Problem solving is a vital skill that we often take for granted by failing to appreciate the complexity of all the elements associated with effective problem solving, especially within a professional context.
Your ability to articulate and evidence your problem-solving skills is critical to gaining employment opportunities, whether in terms of changing jobs, applying for a promotion, re-entering the workforce, gaining access to the resources required to start your own business, or pursuing further education and training.
However, many of us find it difficult to evaluate and market our own problem-solving skills, knowledge and experiences.

What will you be learning?

In this course you’ll:
  • investigate the role of problem solving in both jobs of today and the future
  • explore what problem-solving skills employers are looking for
  • discover practical tips and strategies for improving your problem-solving skills
  • benchmark your own capability in problem solving against international frameworks and Deakin’s Professional Practice criteria
  • discover how to apply for an internationally recognised, university-level credential in problem solving.

Your learning outcomes

By completing this course, you should be able to:
  • define problem solving and its importance to the workplace
  • describe the behaviours, skills and knowledge that exemplify good problem solving
  • assess your current problem-solving skills against a qualifications framework
  • collect evidence of your capability to demonstrate to employers and/or apply for a problem-solving credential.

Meet the team

Your Lead Educator for this course is Associate Professor Colin Higgins.
Joining Colin are Educators Dr Nick Patterson and Dr Trina Jorre De St Jorre.
You’ll also be hearing from senior workplace leaders and holders of employability credentials in problem solving who’ll provide you with personal insights and perspectives about the role – and importance – of problem solving.
If you haven’t already, take a moment to view your Educators’ profiles and follow them for course updates, feedback and discussions. You can also join the conversation on social media using #FLCareerCredentials.

Your task

Watch the video to hear more from Colin about problem solving and the big questions you’ll be addressing throughout this course.
When you’re done, use the comments to introduce yourself, why you’re taking this course and what you hope to get out of it.
Next, select the ‘mark as complete’ button and move to the next step.
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Career Credentials: Evidence Your Expertise in Problem Solving

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