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Intro Video Prompt for Communication and De-escalation Quiz

Watch this video carefully before beginning the quiz.
SPEAKER 1: Come on then, CT, let’s get you back to your chair then, shall we? Here we go, love. That’s it. Excellent.
SPEAKER 2: Well done, well done! Some [INAUDIBLE] he was! I can’t believe it!
SPEAKER 1: Oh my word, it was awful!
SPEAKER 2: I know!
SPEAKER 1: Did you see that, that dress?
SPEAKER 2: It was ridiculous, wasn’t it?
SPEAKER 1: Would you have gone in front of all those people wearing that?
SPEAKER 2: Not in a million years!
SPEAKER 1: Would you? Oh my god!
SPEAKER 2: All right then, mate. We’ll see you later.
SPEAKER 1: All right, luvvy. Give us a shout if you need anything, will you.
SPEAKER 2: That dress, it was awful!
Watch this video carefully. This video and the following video should be viewed before attempting the quiz.
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