Skip main navigation

Conflict and Negotiation

Conflict and Negotiation

In this video, Professor Chiu discusses conflict resolution, emphasizing the importance of group dynamics and decision-making.

Methods like brainstorming and nominal group are possible solution to reach consensus. Then, she transitions to job design, highlighting the drawbacks of narrow specialization and proposing job rotation and enrichment for employee satisfaction.

Please have some time to post your idea on the pop-up quiz on job design suitability in hospitals. Which one is more fitting into hospital setting? Specialization? Or job enrichment?

This article is from the free online

Healthcare Management and Strategy

Created by
FutureLearn - Learning For Life

Reach your personal and professional goals

Unlock access to hundreds of expert online courses and degrees from top universities and educators to gain accredited qualifications and professional CV-building certificates.

Join over 18 million learners to launch, switch or build upon your career, all at your own pace, across a wide range of topic areas.

Start Learning now