Enhancing Hospital Performance: Metrics, Evaluation, and Optimization
Organizational units must set measurable goals, whether financial or quality-related, to guide their behavior. Considerations include whether a unit operates as a cost or profit center and the impact of patient satisfaction on quality.
Reflecting on the importance of measurable variables in management control systems, discuss the challenges and opportunities in assessing both financial and non-financial aspects of hospital performance. How can hospitals ensure a holistic approach to evaluation?
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