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Case Study 2: G2C Services and B2C Integration

In this video, you will be introduced to your second case study, which is on G2C services and B2C integration.
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In Estonia, in 1991, they left the Soviet Union. And they had almost no digital infrastructure. And they had a population of 1.3 million citizens. Digital access levels were very low, and the government had an aspiration to build a digital society.
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This included the use of digital identities and solutions enabling government to citizen services. And also business to customer integration. They wanted to help provide wider integration with the technical solutions that were developed. By 2014, these solutions were in place, and the country was recognised as being a world leader in digital society. Estonia is commonly recognised as being the most advanced country in the use of government to citizen services. What an amazing transformation over such a short period of time.

In this video, you will be introduced to your second case study, which is on G2C services and B2C integration.

Once you have watched the video, recap the case study below:

  • Estonia had no digital infrastructure
  • It had a population of 1.3 million citizens
  • Digital access levels were low, and the government had an aspiration to build a digital society
  • This included digital identities and solutions enabling G2C services and B2C integration
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