Case Study 3: Enterprise Integration

For enterprise integration, we have a case study of a Thai-based hotel chain called Dusit. And these faced concerns relating to business continuity. So again, we have a geographically diverse business. And they wanted to make sure that whatever happened, that they could continue to operate where possible. So they had experienced natural disasters, including the tsunami, and also periods of civil unrest. IT systems are critical for day-to-day operations, including the internet bookings, international bookings, the payments, to managing the supply chain through vendors and subcontractors. So the use of these IT systems – absolutely critical to every aspect of the organisation’s operations. They had 20 hotels internationally. And their data center was situated adjacent to their headquarters in Bangkok.

So this was a single point of presence for their services.