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Healthcare Quality Dimensions


The speaker delineates two dimensions of healthcare quality: technical and functional. Technical quality pertains to the delivery of care, determined by provider competence and outcomes, while functional quality focuses on patient experience, including environment and provider attitudes. Tangible factors such as facilities and credibility play a role in functional quality, exemplified by hospital renovations and reputation-building efforts.

What’s your countr’ys strategies employed in hospitals to improve medical quality?

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Introduction to Healthcare Management: Organisational Insights

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